SS
Samkelisiwe S
1 reviews | Active since Aug 2025
20 Aug 2025, 07:38
Foneyam is *************
I bought the phone at Foneyam on the 5th of August at Dunns store in Port Shepstone Mall. When i arrived at home to set my phone up, a line on the screen appeared. I went back to store on the 6th to request a new phone since it had a faulty. The manager at the store told me the only solution i have is to book the phone for repairs and i was convinced that was the only solution. I requested to cancel the contract and he said i cant. I found out he **** to me. Till today no call has been made to notify me whats happenning with phone and im being pested to pay these monthly instalments while im not using the phone.
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Replies (3)0
Replies (3)
Foneyam's replyOfficial
20 Aug 2025, 09:51Hello Samkelisiwe,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply20 Aug 2025, 09:51
Official
Hello Samkelisiwe,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
20 Aug 2025, 12:09Hello Samkelisiwe,
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
Foneyam's reply20 Aug 2025, 12:09
Official
Hello Samkelisiwe,
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
As discussed during our recent telephonic conversation, we can confirm that the matter has been escalated, and you will receive feedback during the course of the day.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
22 Aug 2025, 11:28Hello Samkelisiwe,
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply22 Aug 2025, 11:28
Official
Hello Samkelisiwe,
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Based on the feedback we have provided telephonically, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service