1 reviews | Active since Apr 2026
FONEYAM INSURANCE CLAIM REJECTION / NO RESPONSE
Dear Claims Department,
I am writing to formally dispute the cancellation of my insurance claim under contract number ***.
I submitted all required documentation, including the SAPS case number, via email to *** on 08 April 2026. However, on 10 April 2026, I received an SMS stating that my claim was cancelled due to the alleged non-receipt of the SAPS case number.
No prior communication or request for outstanding documents was received before this cancellation notice. I find this concerning, as I have comp**** fully with the submission requirements.
For your reference, I have reattached:
Proof of my email submission dated 08 April 2026 SAPS case number and supporting documentation
I kindly request that my claim be reinstated and reviewed urgently. Please confirm receipt of this email and provide a written update on the status of my claim.
Full Name: Kalekone Angelina Legodi Contract Number: ***
I expect a prompt resolution to this matter.
Kind regards, Kalekone Angelina Legodi
Thank you for writing to us to raise your concerns related to your insurance claim.
A member of our team has been trying to reach you on the number provided on your account, however to no availability.
We'd like to reach you for assistance, please do let us know when would be a good time to call you and discuss your claim.
Alternatively, you may reach us on ***and one of our team members will be able to assist you.
Looking forward to hearing from you soon.
Kind regards,
FoneYam Customer services
Thank you for writing to us to raise your concerns related to your insurance claim.
A member of our team has been trying to reach you on the number provided on your account, however to no availability.
We'd like to reach you for assistance, please do let us know when would be a good time to call you and discuss your claim.
Alternatively, you may reach us on ***and one of our team members will be able to assist you.
Looking forward to hearing from you soon.
Kind regards,
FoneYam Customer services
Thank you for your response.
I would like to reiterate my preference that all communication regarding my insurance claim be conducted in writing via email. This is important to ensure there is a clear, accurate, and traceable record of all correspondence and discussions with my case.
Please note that I have not received any missed calls or notifications. I am, however, consistently available and responsive via email. I kindly request that all updates, requests for additional information, and any next steps relating to my claim be communicated to me in writing.
For reference, my original email regarding this matter was sent on 08 April with the subject line “Insurance Claim.” I would appreciate a formal written response addressing that correspondence.
I trust that my request will be respected and that we can proceed efficiently through email communication.
I look forward to your prompt response.
Kind regards,
Angelina
Thank you for your response.
I would like to reiterate my preference that all communication regarding my insurance claim be conducted in writing via email. This is important to ensure there is a clear, accurate, and traceable record of all correspondence and discussions with my case.
Please note that I have not received any missed calls or notifications. I am, however, consistently available and responsive via email. I kindly request that all updates, requests for additional information, and any next steps relating to my claim be communicated to me in writing.
For reference, my original email regarding this matter was sent on 08 April with the subject line “Insurance Claim.” I would appreciate a formal written response addressing that correspondence.
I trust that my request will be respected and that we can proceed efficiently through email communication.
I look forward to your prompt response.
Kind regards,
Angelina
We acknowledge your request to correspond via email.
Feedback has been provided to you via email.
Wishing you a good day further.
Regards,
FoneYam Customer Service
We acknowledge your request to correspond via email.
Feedback has been provided to you via email.
Wishing you a good day further.
Regards,
FoneYam Customer Service