ZN
Zandile N

1 reviews | Active since Nov 2025

11 Nov 2025, 14:23

Foneyam giving us misinformation

I took um Samsung a05s early this year in April the attendant told me I won't pay more than the original amount if I'm going to pay more than the original amount I'm going to pay like maybe 100 Rand more I took the phone thinking I'm going to be paying like 3K or 3100 but now like I've paid more than the original price so they're giving us misinformation to take the phone imagine an Elder coming there taking it only to pay like more than she is supposed to pay. We are paying double of what the original prices i regret taking it and i advise people to not take it .Because this is a **** ,i am a learner and I used all my savings to pay that 3 300 and something and now I have to pay more than that again ,I was so happy thinking that I will finished paying October but now I have to pay onother 6 months ,this company is looting us without giving us the correct information. I'm so disappointed ,I don't wanna lie

0
Replies (2)
Foneyam
Foneyam's reply11 Nov 2025, 15:00
Official
Hello Zandile,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply11 Nov 2025, 15:17
Official
Hello Zandile,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
Based on the information shared with you and your rental status we can confirm that your query is resolved.

FoneYam is a rental product. At the end of your rental period, you have the first option to purchase the device at fair market value or alternatively return the device to a store. This information was disclosed during your application. 
                                                                                                                 
Sincerely                                                                                         
FoneYam Customer Services