FONEYAM DISGUSTING ****!!!

Hi foneyam is a whole ****! I went to purchase my phone at a ackermans store on the 27th of December 2024 on the 1st of January 2025 my phone was ****** the foneyam agent who assisted me said to me upon any loss or theft that Foneyam will replace my phone anyway I went to ackermans to ask them what steps I should take regards to claiming a new device, they referred me to the police station when I got there the police had told me to call my service provider Wich is mtn to get an ITC number so they can assist me by making a case number, I called into mtn and explained everything only to be told by the mtn agent after calling out the IME number on the box as they asked for it only to find that the IME is not linked to any cellphone number let alone to my name? I than went back to the ackermans store and explained this to them a foneyam agent than called into head office and they were rude and couldn't assist me further and told me to go to a local mtn store and let them trace it I however had to take my time off from work and use my petrol to drive to a town that had an mtn store as matatiele doesn't have one only to get to the mtn store and find out that the phone isn't linked to me at all the agent that helped me the day I purchased the phone is no longer working in matatiele and we cannot track her she did not give us the starter pack that came with the phone as we told her I was going to use my own sim card it's almost four weeks now and I'm phoneless I've tried all platforms I've used my time my money to get to the bottom of this and I've been getting nowhere? No assistance as there is no cellphone number matching the IME number of my ****** phone I cannot claim because I can't get an ITC number I am not going to pay for something I don't own! And I'm not willing to get blacklisted for it either I am going to take this case to my lawyer as the fist mistake your agent made was by not telling me that after 12 months I must return the phone and purchase it for it's retail value and I noticed all your agents don't tell the customers this first handed! I'm very upset I've left emails and phone calls and no progress has shown up what do I do next? This a *****ulent **** and I should let others know I've also left my contact details but you guys are not getting back to me what is this system you guys are running here?