LG
Ludwe G

1 reviews | Active since Jan 2026

20 Jan 2026, 08:19

Foneyam decline my claim

I have submitted all the documents that they need it. Now they tell that my claim was declined. Please help

0
Replies (2)
Foneyam
Foneyam's reply20 Jan 2026, 13:01
Official
Hello   Ludwe,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.            
                                                                                                                       
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply20 Jan 2026, 15:33
Official
Hello   Ludwe,

As per our recent telephonic conversation, we can confirm that the required documents have been received and are currently with our Claims Department for further review.

Please note that our claims turnaround time is up to 30 days from the date all required information has been submitted. Once the matter has been finalized, the claim will be closed and you will receive an SMS with the outcome.
Kindly note that this matter will be closed off on our end.

Sincerely                                                                                         
FoneYam Customer Service