FoneYam contract locked but paid up

Apologies for the missed call, i was travelling (driving the whole day), you can contact me tomorrow t 10:30 am

I have returned the call on the 09 June 2026 at 12:37 pm, a consultant assisted me and indicated that the matter will be escalated to the department responsible to release the phone. The matter is the phone that is paid up but FoneYam is not allowing me to own the device and removes all the restrictions, please assist thats all is required, the device was paid up on the 04 June 2026, why are still blocking it, technically it is no longer your property, you are not honouring the contract: ***

The phone is still locked since 30 May 2026, the matter has not been resolved, now feel like I have been ****med by FoneYam

You are trying to contact me but you have locked the phone i dont have a phone not sure why you keep on tyring to contact me its not helping because you are not unlocking the phone. On the 09 June 2026, your consultant indicated she can see on your system that the phone is paid up and not locked the matter will be escalated to unlock the phone. The IMEI *** the phone has been locked since 30 May 2026, i have been asked the security questions since 30 May 2026 so your calls are not assisting me please unlock the phone

When trying to contact me what is it that is outstanding from me? What is it that you want from me to unlock the phone? The phone is paid up and it is reflecting on your system, and i have answered all the security questions, you are asking me the same questions which were answered. I have been paying the phone since last year 2025 now it is time to release the phone i am punished as if the device is ******. The IMEI of the phone is *** and the payment reference number is *** this is enough information to access the account and unlock the phone but you will try to contact me and ask security questions, and nothing happens after that. The phone was paid on the 04 Jine 2026, R239.03 at PEP Store Mthatha Sutherland street, 1t phone was Samsung galaxy A05 and the current phone is Samsung galaxy A06, the monthly payment was R224. The phone contract started on the 16 May 2025, and the second phone was collected on the 01 April 2026. With all this information you should be able to access the account and unlock the phone there is nothing outstanding from my side for you to call me and indicate here that you tried to call me for what?

Your reference CN*** : An email has been sent on the 12 June 2026 on a matter that is still outstanding from the 30 May 2026, the phone is still locked. The information required has been submitted a number of times and should be reflecting on your system, the proof of purchasing the phone, pictures of the phone and the error message displayed. On the 09 June 2026, your consultant indicated that she can see on the system that the phone is paid up and not released. The customer is now required to proof the existence of the phone which is locked by Fone Yam