AK
Adrian K
1 reviews | Active since Dec 2025
19 Dec 2025, 14:04
Foneyam Contract and Service
Got a Motorolla G14 phone contract in April 2025. THe device was working fine until mid Nov 2025, start having problems where the device would go blank, reboot or asks me to eras data. After trying to erase the data it would just flip back to the same screen. Took the device back to the store where I bought it, Pep Alberton who then sent it for repairs. The couldn't repair the device and had to replace it. After waiting for 2 weeks got the replaced device, which also didn't work the very same day I got it I had to return to the store with the device. Was told to send an email to Foneyam with the error and my dissatisfaction. The store manager was able to assist in sending this mail, in which I also requested them to replace the device with a different make as I'm not happy with the Motorola brand after 2 devices has given me the same problem. I then did a follow up 2 days later which is today and was advised the replaced device would have to be sent in for repairs, meaning I would now need to wait again for 2 weeks. Told the call centre lady at Foneyam I'm not happy with this response and would like to have the device replaced, I was told they cannot make that decision as the store would need to make it. Told her the store has sent me to them as my contract is with them. The only response from Foneyam is that I need to return to the store as they would need to send the device in for repairs. This is after i had given a deposit on the device and paid diligently for the months of use. Very poor service, inconvenience and inconsiderate from FONEYAM. I also asked to speak to a supervisor or manager and conveniently they were all in a meeting.
Helpful (0)
Replies (10)0
Replies (10)
Foneyam's replyOfficial
19 Dec 2025, 15:37Hello Adrian ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply19 Dec 2025, 15:37
Official
Hello Adrian ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
19 Dec 2025, 16:31Hello Adrian,
As per our telephonic conversation we can confirm that the matter has ben escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Service
As per our telephonic conversation we can confirm that the matter has ben escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Service
Foneyam's reply19 Dec 2025, 16:31
Official
Hello Adrian,
As per our telephonic conversation we can confirm that the matter has ben escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Service
As per our telephonic conversation we can confirm that the matter has ben escalated to the relevant department for further assistance.
Sincerely
FoneYam Customer Service
AK
Adrian K's updateReviewer Update
24 Dec 2025, 15:24This is my update on my complaint.
Today I'm back at the store, after not receiving a response since my initial complaint was logged. And also after the Pep Stores area manager had sent 3 follow-ups to Foneyam which have all been ignored. I called the call centre again prior to coming, the lady who assisted told me to come to the branch and we must call them. Now I'm at the and can' be assisted. Called the call centre and can't speak to a manager or complaints department. Once again my time and fuel wasted for coming to the branch. My airtime as well after spending 45 minutes on the line with Foneyam call centre. Pathetic service, useless company, most frustrating experience ever.😡😤😡😤😡😤
Today I'm back at the store, after not receiving a response since my initial complaint was logged. And also after the Pep Stores area manager had sent 3 follow-ups to Foneyam which have all been ignored. I called the call centre again prior to coming, the lady who assisted told me to come to the branch and we must call them. Now I'm at the and can' be assisted. Called the call centre and can't speak to a manager or complaints department. Once again my time and fuel wasted for coming to the branch. My airtime as well after spending 45 minutes on the line with Foneyam call centre. Pathetic service, useless company, most frustrating experience ever.😡😤😡😤😡😤
AK
Adrian K's update24 Dec 2025, 15:24
Reviewer Update
This is my update on my complaint.
Today I'm back at the store, after not receiving a response since my initial complaint was logged. And also after the Pep Stores area manager had sent 3 follow-ups to Foneyam which have all been ignored. I called the call centre again prior to coming, the lady who assisted told me to come to the branch and we must call them. Now I'm at the and can' be assisted. Called the call centre and can't speak to a manager or complaints department. Once again my time and fuel wasted for coming to the branch. My airtime as well after spending 45 minutes on the line with Foneyam call centre. Pathetic service, useless company, most frustrating experience ever.😡😤😡😤😡😤
Today I'm back at the store, after not receiving a response since my initial complaint was logged. And also after the Pep Stores area manager had sent 3 follow-ups to Foneyam which have all been ignored. I called the call centre again prior to coming, the lady who assisted told me to come to the branch and we must call them. Now I'm at the and can' be assisted. Called the call centre and can't speak to a manager or complaints department. Once again my time and fuel wasted for coming to the branch. My airtime as well after spending 45 minutes on the line with Foneyam call centre. Pathetic service, useless company, most frustrating experience ever.😡😤😡😤😡😤
Foneyam's replyOfficial
30 Dec 2025, 13:42Hello Adrian,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply30 Dec 2025, 13:42
Official
Hello Adrian,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
13 Jan 2026, 16:33Hello Adrian,
We sincerely apologies for the delay in resoving the matter at hand.
we can confirm that the required action was taken on the rental and we have attempted to reach out to the store to confirm what is transpiring in store, however we are unable to reach the numbers we have been provided.
We have also attempted to contact you again after you have provided the relevant contact information and you where unfortunatley unreachable.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We sincerely apologies for the delay in resoving the matter at hand.
we can confirm that the required action was taken on the rental and we have attempted to reach out to the store to confirm what is transpiring in store, however we are unable to reach the numbers we have been provided.
We have also attempted to contact you again after you have provided the relevant contact information and you where unfortunatley unreachable.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply13 Jan 2026, 16:33
Official
Hello Adrian,
We sincerely apologies for the delay in resoving the matter at hand.
we can confirm that the required action was taken on the rental and we have attempted to reach out to the store to confirm what is transpiring in store, however we are unable to reach the numbers we have been provided.
We have also attempted to contact you again after you have provided the relevant contact information and you where unfortunatley unreachable.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We sincerely apologies for the delay in resoving the matter at hand.
we can confirm that the required action was taken on the rental and we have attempted to reach out to the store to confirm what is transpiring in store, however we are unable to reach the numbers we have been provided.
We have also attempted to contact you again after you have provided the relevant contact information and you where unfortunatley unreachable.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
AK
Adrian K's updateReviewer Update
13 Jan 2026, 17:06Good day
I can be contacted af anytime. I get calls from marketers as well which is sometimes irritating. It seems you are calling from different numbers.
I did speak to the branch manager who advised she did not receive any call. She also checked on the system and they only have 3 options, payments, collection and return.
Are you not able to provide your contact details so that we can call you when I'm at the branch to have this resolved.
It has been 2 months now, will this query/complaint still open.
Thank you
I can be contacted af anytime. I get calls from marketers as well which is sometimes irritating. It seems you are calling from different numbers.
I did speak to the branch manager who advised she did not receive any call. She also checked on the system and they only have 3 options, payments, collection and return.
Are you not able to provide your contact details so that we can call you when I'm at the branch to have this resolved.
It has been 2 months now, will this query/complaint still open.
Thank you
AK
Adrian K's update13 Jan 2026, 17:06
Reviewer Update
Good day
I can be contacted af anytime. I get calls from marketers as well which is sometimes irritating. It seems you are calling from different numbers.
I did speak to the branch manager who advised she did not receive any call. She also checked on the system and they only have 3 options, payments, collection and return.
Are you not able to provide your contact details so that we can call you when I'm at the branch to have this resolved.
It has been 2 months now, will this query/complaint still open.
Thank you
I can be contacted af anytime. I get calls from marketers as well which is sometimes irritating. It seems you are calling from different numbers.
I did speak to the branch manager who advised she did not receive any call. She also checked on the system and they only have 3 options, payments, collection and return.
Are you not able to provide your contact details so that we can call you when I'm at the branch to have this resolved.
It has been 2 months now, will this query/complaint still open.
Thank you
Foneyam's replyOfficial
16 Jan 2026, 17:08Hello Adrian,
We have also attempted to contact you again unfortunately you are unreachable.
The contact which you have provided is the number we attempted to call yesterday as well as today and it rings to voicemail.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have also attempted to contact you again unfortunately you are unreachable.
The contact which you have provided is the number we attempted to call yesterday as well as today and it rings to voicemail.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply16 Jan 2026, 17:08
Official
Hello Adrian,
We have also attempted to contact you again unfortunately you are unreachable.
The contact which you have provided is the number we attempted to call yesterday as well as today and it rings to voicemail.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have also attempted to contact you again unfortunately you are unreachable.
The contact which you have provided is the number we attempted to call yesterday as well as today and it rings to voicemail.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
AK
Adrian K's updateReviewer Update
19 Jan 2026, 15:44There is nothing wrong with my number
Your calling from random numbers and I'm tired of telesales
So it was probably one of those numbers.
I called the call centre again today, spoke to Unathi, was placed on hold whilst she would try and get a hold of a manager and then the call got dropped.
I just want a refund now.
No need to continue this.
How do I go about getting a refund
Your calling from random numbers and I'm tired of telesales
So it was probably one of those numbers.
I called the call centre again today, spoke to Unathi, was placed on hold whilst she would try and get a hold of a manager and then the call got dropped.
I just want a refund now.
No need to continue this.
How do I go about getting a refund
AK
Adrian K's update19 Jan 2026, 15:44
Reviewer Update
There is nothing wrong with my number
Your calling from random numbers and I'm tired of telesales
So it was probably one of those numbers.
I called the call centre again today, spoke to Unathi, was placed on hold whilst she would try and get a hold of a manager and then the call got dropped.
I just want a refund now.
No need to continue this.
How do I go about getting a refund
Your calling from random numbers and I'm tired of telesales
So it was probably one of those numbers.
I called the call centre again today, spoke to Unathi, was placed on hold whilst she would try and get a hold of a manager and then the call got dropped.
I just want a refund now.
No need to continue this.
How do I go about getting a refund
AK
Adrian K's updateReviewer Update
19 Jan 2026, 15:46This has been the worst experience I have ever had from any and I mean any service provider to date.
Our municipal services are actually better than dealing with your company
Our municipal services are actually better than dealing with your company
AK
Adrian K's update19 Jan 2026, 15:46
Reviewer Update
This has been the worst experience I have ever had from any and I mean any service provider to date.
Our municipal services are actually better than dealing with your company
Our municipal services are actually better than dealing with your company
Foneyam's replyOfficial
21 Jan 2026, 09:15Hello Adrian,
We have attempted to contact you with no success.
Based on your rental status we can confirm that this matter has been resolved.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Based on your rental status we can confirm that this matter has been resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply21 Jan 2026, 09:15
Official
Hello Adrian,
We have attempted to contact you with no success.
Based on your rental status we can confirm that this matter has been resolved.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Based on your rental status we can confirm that this matter has been resolved.
Sincerely
FoneYam Customer Services