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Xolani M

1 reviews | Active since May 2025

16 May 2025, 10:50

foneyam claims

My device was ******, and I filed a claim with FoneYam immediately. However, the claims process has been a nightmare. I sent all the required documents (police case number, IMEI, etc.) weeks ago, but I still haven't heard back. When I called to inquire, I was asked for an ITC number, which I had to get from my network provider, adding even more delay. The customer service representatives are unhelpful and just repeat the same information without addressing my concerns. FoneYam needs to improve its claims process and customer service significantly. I'm frustrated with the lack of transparency and communication

0
Replies (7)
Foneyam
Foneyam's reply16 May 2025, 15:08
Official
Hello  Xolani,                                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service
XM
Xolani M's update16 May 2025, 15:26
Reviewer Update
Thank You would be Much Appreciated
Foneyam
Foneyam's reply16 May 2025, 15:58
Official
Hello Xolani,

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply19 May 2025, 14:25
Official
Hello Xolani,

We have made several attempts to contact you without success. An email was sent outlining the outcome of your claim.

Based on the information provided in that email, your query is now considered resolved. 

If you believe this is in error or require further assistance, please don’t hesitate to get in touch.

Contact center: ***
Email: *** 
Sincerely                                                                                         
FoneYam Customer Services
Foneyam
Foneyam's reply21 May 2025, 13:05
Official
Hello Xolani,

We have received confirmation from our Claims Department that you have been assisted via SMS, which includes all the relevant information required for your collection to proceed.

Your query is now considered resolved. 

If you believe this is in error or require further assistance, please don’t hesitate to get in touch.

Contact center: ***
Email: *** 
Sincerely                                                                                         
FoneYam Customer Services
XM
Xolani M's update22 May 2025, 09:55
Reviewer Update
I am highly impressed with the service I received from Foneyam. My experience was smooth, efficient, and the staff was incredibly helpful and responsive. They were quick to address my questions and concerns, and I felt well supported throughout the entire process.
Thank You Foneyam I Have received my device
Foneyam
Foneyam's reply24 May 2025, 10:05
Official
Hello Xolani,

Thank you for affording us the opportunity to assist with your query.

Sincerely                                                                                         
FoneYam Customer Services