foneyam claim not going through

Dear Foneyam Customer Service, I am writing to express my frustration regarding the unresolved issues over the past four months despite my consistent compliance and payment for a device I no longer possess. My initial contract was R1499, but after losing my device and making a claim, I was informed that the available phones are now R1699, which I was advised I could collect. However, due to an unresolved upgrade issue and internal system limitations preventing the store from sending an email, I have been unable to retrieve the device, despite providing supporting screenshots. After lengthy discussions, including with your manager, I requested the cancellation of my contract, as I am not receiving adequate assistance and am concerned about my reputation. I am willing to pay the cancellation fee and urgently request confirmation of my contract cancellation, as the store contacts I provided have yet to receive any calls from your team. I am disappointed with the service and seek immediate resolution.