DF
Danielle F
1 reviews | Active since Feb 2026
05 Feb 2026, 20:37
FONEYAM CLAIM
Hi, I made a claim to Foneyam on the 3rd of February 2026 on the same day i got ****** and sent out my claims email on the same date. I went out of my way to report to foneyam and police to have all documentation in order to claim for another phone as I urgently need a phone to make payments etc. Its been well over 48hours , I cannot wait 30days for a replacement phone, please help the call agents are so rude hence I'm leaving this review
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
06 Feb 2026, 12:59Hello Danielle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Feb 2026, 12:59
Official
Hello Danielle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
DF
Danielle F's updateReviewer Update
06 Feb 2026, 14:59The agents can't help me they just say what they're trained to say like I will get the sms for the phone within 30days and I really need a new phone before the 15th February 2026 otherwise I will stop paying my account. You guys want the insurance money within 7days of giving a deposit, I can't wait this long.
DF
Danielle F's update06 Feb 2026, 14:59
Reviewer Update
The agents can't help me they just say what they're trained to say like I will get the sms for the phone within 30days and I really need a new phone before the 15th February 2026 otherwise I will stop paying my account. You guys want the insurance money within 7days of giving a deposit, I can't wait this long.
Foneyam's replyOfficial
06 Feb 2026, 16:59 Hello Danielle,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Feb 2026, 16:59
Official
Hello Danielle,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
DF
Danielle F's updateReviewer Update
06 Feb 2026, 18:46Please contact me on *** as I am using my friend's phone, thank you
DF
Danielle F's update06 Feb 2026, 18:46
Reviewer Update
Please contact me on *** as I am using my friend's phone, thank you
DF
Danielle F's updateReviewer Update
07 Feb 2026, 14:43Thank you so much for your feedback and excellent service.
DF
Danielle F's update07 Feb 2026, 14:43
Reviewer Update
Thank you so much for your feedback and excellent service.
Foneyam's replyOfficial
09 Feb 2026, 16:58Hello Danielle,
Thank you for the positive feedback.
Sincerely
FoneYam Customer Services
Thank you for the positive feedback.
Sincerely
FoneYam Customer Services
Foneyam's reply09 Feb 2026, 16:58
Official
Hello Danielle,
Thank you for the positive feedback.
Sincerely
FoneYam Customer Services
Thank you for the positive feedback.
Sincerely
FoneYam Customer Services