CM
Cordelia M
1 reviews | Active since Jul 2024
14 Jul 2024, 09:09
FONEYAM CELLPHONE
I have bought a cell phone through FONEYAM that operates in Pep store. Well I had calculated my premiums which I realized then that is weight too much however I did not mind that as I was taking a phone on credit but to my surprise today when I learn that I am renting a phone, had this phone since February( 5 months). According to me and the way it was explained it was that phone is mine after 12 months which makes sense cause of the money am paying monthly. So how do I return or buy it again after I have finished paying. I AM SO DISSAPOINTED.this is daylight *******. Wish they wouldn't operate in Pep and Ackermans love and trust those stores,they will tarnish their reputation
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Foneyam's replyOfficial
18 Sept 2024, 12:36Hello Cordelia,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and confirm that you have been assisted with your query.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and confirm that you have been assisted with your query.
Sincerely
FoneYam Customer Services
Foneyam's reply18 Sept 2024, 12:36
Official
Hello Cordelia,
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and confirm that you have been assisted with your query.
Sincerely
FoneYam Customer Services
Please accept our apology for the delayed response.
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires customers to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
As per the terms and conditions, we provide the following options:
1. At the end of the rental period, subject to all payments having been received, customers have the first option to purchase the device at fair market value.
2. At the end of the rental period customers may return the device.
Alternatively, customers may also exercise their right to early cancellation of the rental contract, subject to a reasonable cancellation fee.
We have reached out to you telephonically and confirm that you have been assisted with your query.
Sincerely
FoneYam Customer Services