FoneYam Cancelling Legitimate ******* Claims

FoneYam Cancelling Legitimate ******* Claims

Brand Exploitation – FoneYam Cancelling Legitimate ******* Claims I am utterly appalled by the predatory practices of FoneYam, which operates directly under Pepkor Holdings. I (Oosthuzen, Contract: ***) was cornered and ****** of my phone in broad daylight. We have submitted the official SAPS case details, ITC blacklisting, we have explicit timestamped CCTV video footage proving the crimebut nowhere to upload it. Instead of processing the claim fairly, FoneYam sent an automated SMS "cancelling" the ****** device claim and demanding ongoing monthly rental payments for an asset she no longer has. This is a blatant attempt at "double recovery" and unjust enrichment, hiding behind highly one-sided contract terms to exploit a traumatized crime victim. As the holding company of PEP, Ackermans, and Abacus Insurance, Pepkor needs to take accountability for how its financial products treat vulnerable South African consumers. This practice directly violates Section 48 of the Consumer Protection Act (CPA). We have formally disputed this via *** and expect Pepkor head office to intervene, reverse this cancellation, and stop attempting to collect debit orders for a ****** device. If not resolved, this matter goes straight to the CGSO and National Consumer Commission.

— Simone Oosthuizen