PG
Prudence G
1 reviews | Active since Mar 2026
01 Mar 2026, 15:37
Foneyam bad service
I lost my phone and reported it did everything still no contact guys this is not it's almost a month now it's not my first time being their customer but they don't reach out I'm disappointed 😔 how I'm supposed to live without a phone they promise you everything but no delivery
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Replies (6)PG
Prudence G's updateReviewer Update
01 Mar 2026, 18:41It's frustrating really
PG
Prudence G's update01 Mar 2026, 18:41
Reviewer Update
It's frustrating really
Foneyam's replyOfficial
02 Mar 2026, 17:09Hi Prudence,
As per our recent telephonic conversation, unfortunately we are unable to access the documents. Please resend in PDF format.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, unfortunately we are unable to access the documents. Please resend in PDF format.
Sincerely
FoneYam Customer Services
Foneyam's reply02 Mar 2026, 17:09
Official
Hi Prudence,
As per our recent telephonic conversation, unfortunately we are unable to access the documents. Please resend in PDF format.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, unfortunately we are unable to access the documents. Please resend in PDF format.
Sincerely
FoneYam Customer Services
PG
Prudence G's updateReviewer Update
03 Mar 2026, 16:41You only told me yesterday about that after an agent called I sent the pdf again your agent said she'll call me back at noon today did she did that no ai guys
PG
Prudence G's update03 Mar 2026, 16:41
Reviewer Update
You only told me yesterday about that after an agent called I sent the pdf again your agent said she'll call me back at noon today did she did that no ai guys
PG
Prudence G's updateReviewer Update
03 Mar 2026, 16:43How long should I wait in distress?? Last year I took this contract everything went well I never missed a payment but this misfortune showed that you don't really care about your customers guys it's not fair
PG
Prudence G's update03 Mar 2026, 16:43
Reviewer Update
How long should I wait in distress?? Last year I took this contract everything went well I never missed a payment but this misfortune showed that you don't really care about your customers guys it's not fair
Foneyam's replyOfficial
03 Mar 2026, 17:38Hi Prudence,
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply03 Mar 2026, 17:38
Official
Hi Prudence,
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation your documents have been sent to the relevant department for further review.
Kindly note that our claims department turnaround time is 1-30 day after all relevant documents have successfully been received.
Based on the feedback provided we will mark the matter as resolved.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
04 Mar 2026, 08:12Hi Prudence,
Based on the feedback provided we can confirm that this matter is resolved.
Sincerely
FoneYam Customer Services
Based on the feedback provided we can confirm that this matter is resolved.
Sincerely
FoneYam Customer Services
Foneyam's reply04 Mar 2026, 08:12
Official
Hi Prudence,
Based on the feedback provided we can confirm that this matter is resolved.
Sincerely
FoneYam Customer Services
Based on the feedback provided we can confirm that this matter is resolved.
Sincerely
FoneYam Customer Services