1 reviews | Active since Oct 2024
Foneyam ****
Utterly disappointed
I get home to do my own personal research on this company after being approached by an friendly Ackerman's consultant whilst purchasing a new phone for my daughter's birthday present, the phone she wanted was out my budget however the consultant advised that I should perhaps apply for this new payment solution which allows you to leave with the phone and pay monthly installments,
There was no advise on anything of a rental or returning this phone in 12 months.
The phone costs R1999
Total payback after 12 months = R3360
Plus you telling me I must return it with the option of buying it for "market value" what is market value when I've just paid the phones full value and more!
This is daylight ******* on a whole new level!!!!!!!!!!!!!!
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
A consultant will get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Best regards,
Thank you for getting in touch with us to raise your concerns.
FoneYam is a rental contract which requires you to pay the initial payment (upfront payment + the first payment 7 days later), and a further 12 monthly payments.
The payment terms and product terms and conditions are disclosed to and accepted by customers during the application process.
A consultant will get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Best regards,
Upon my own discovery I did note that on your website
However Instore your agents do not advise any of this! They are more eager to sell for your qualifying amount and have no mention of anything to do with RENTAL.
That right there is not how you conduct business
Theres a difference between purchasing and renting
I was buying a phone cash and they advised on a better phone out of my budget and still assured me I could pay it off!
Explain?
Upon my own discovery I did note that on your website
However Instore your agents do not advise any of this! They are more eager to sell for your qualifying amount and have no mention of anything to do with RENTAL.
That right there is not how you conduct business
Theres a difference between purchasing and renting
I was buying a phone cash and they advised on a better phone out of my budget and still assured me I could pay it off!
Explain?
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services
Best regards,
As per our telecoms, we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely FoneYam Customer Services
Best regards,