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Siphesihle M

1 reviews | Active since Mar 2026

12 Mar 2026, 14:01

Fone yam Claim

Hi, I am inconvenienced by the amount of time it’s taking for my phone claim to be processed because i work with this phone daily, I sent all the necessary documents a while ago but no response after that.

0
Replies (11)
Foneyam
Foneyam's reply12 Mar 2026, 16:57
Official
Hello  Siphesihle,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services 
SM
Siphesihle M's update12 Mar 2026, 17:04
Reviewer Update
Please try now I'm available
SM
Siphesihle M's update12 Mar 2026, 17:29
Reviewer Update
I tried calling back but my airtime got finished while the lady was assisting me
Foneyam
Foneyam's reply13 Mar 2026, 12:52
Official
Hi  Siphesihle, 

As per the telephonic conversation, we can confirm that the documents have not been received.

Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.

Please note that claims may take up to 30 days for feedback to be received. 

Regards, 
Foneyam Customer Service 
Foneyam
Foneyam's reply13 Mar 2026, 16:44
Official
Hello   Siphesihle ,

As per the telephonic conversation, we can confirm that the documents have been received and submitted to the relevant department for further review.

Please note that claims may take up to 30 days for feedback to be received. 

Regards, 
Foneyam Customer Service 
Foneyam
Foneyam's reply16 Mar 2026, 16:30
Official
Hello   Siphesihle , 

We have attempted to contact you with no success. 

Based on the rental status we can confirm that your matter is resolved.

Regards, 
Foneyam Customer Service 
SM
Siphesihle M's update16 Mar 2026, 16:40
Reviewer Update
Hi, I did receive the sms stating I can collect my new device, it's fair to say my matter is resolved and I'd like to say thank you to the Fone Yam team for assisting patiently. Please provide a relevan number i have many customer that will purchase at Fone yam through my sale skills
Foneyam
Foneyam's reply17 Mar 2026, 14:31
Official
Hello  Siphesihle , 

Thank you very much for your feedback.

Regards, 
Foneyam Customer Service 
SM
Siphesihle M's update19 Mar 2026, 12:27
Reviewer Update
Hi, yesterday and today I tried collecting like you told me and I'm disappointed the lady at the store said I won't get the phone, I paid 3 days ago and I came with the sms and passport but they checked the system and said I won't get the phone. I feel ****med by Fone Yam at this point. After 7 days they said I'll never get it if it's not resolved.
SM
Siphesihle M's update19 Mar 2026, 13:01
Reviewer Update
I called your office and jade sorted everything out just now I'm getting the phone, thank you
Foneyam
Foneyam's reply20 Mar 2026, 10:36
Official
Hello  Siphesihle , 

Thank you very much for your feedback.

Regards, 
Foneyam Customer Service