PP
Patrick P
1 reviews | Active since Feb 2024
28 Aug 2025, 15:07
Faulty Samsung Phone from foneyam
I both 2 A05 sumgang devices one cash and one one on contract.. Both of them started freezing I took them back to the branch I both it they said the can't fix the one I both cash find I accept it and the one on contract they kept for fixing. Then I got sms say the the 24 month warranty is deemed. And I must pay R1120. 87 before they can fix it I mean I payed double for a faulty device I used it for 10 months just when I was about to settle the last 2 payments the device started to act up.. I cant pay for a faulty device if it was broken be it would have. Been a different story. I am very disappointed in samsung and pep store for making me pay double for a faulty device. Foneyam is a ****...
Helpful (0)
Replies (6)0
Replies (6)Foneyam's replyOfficial
28 Aug 2025, 16:53Hello Patrick,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply28 Aug 2025, 16:53
Official
Hello Patrick,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
28 Aug 2025, 17:00Hello Patrick,
As per our recent telephonic conversation, you matter will be investigated and further feedback will be provided.
Sincerely
FoneYam Customer Service
As per our recent telephonic conversation, you matter will be investigated and further feedback will be provided.
Sincerely
FoneYam Customer Service
Foneyam's reply28 Aug 2025, 17:00
Official
Hello Patrick,
As per our recent telephonic conversation, you matter will be investigated and further feedback will be provided.
Sincerely
FoneYam Customer Service
As per our recent telephonic conversation, you matter will be investigated and further feedback will be provided.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
29 Aug 2025, 16:27Hello Patrick,
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Foneyam's reply29 Aug 2025, 16:27
Official
Hello Patrick,
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
PP
Patrick P's updateReviewer Update
03 Sept 2025, 15:45Just an update in my recent complaint.. About my 2 faulty Samsungs A05 devices.. So apparently Samsung sent it the device to a repair center. And claim that it's liquid damage and alot of other stuff I im a men of integrity I will not put so much effort into a compliant when I know I was wrong. They charge R1120. 87 to fix it I mean the phone is R1800 for a new one I doesn't mak sense. so I rejected and said its okay give me my faulty phone back I did pay double for it . Lol funny enough they said I must pay for courier. now I'm thinking if Samsung decided to send the device to honk Kong for repairs. Am i responsible to pay for shipping from honk Kong to South Africa.. Clearly they don't wane take responsibility foneyam is nonsense I would refer it to anyone.
PP
Patrick P's update03 Sept 2025, 15:45
Reviewer Update
Just an update in my recent complaint.. About my 2 faulty Samsungs A05 devices.. So apparently Samsung sent it the device to a repair center. And claim that it's liquid damage and alot of other stuff I im a men of integrity I will not put so much effort into a compliant when I know I was wrong. They charge R1120. 87 to fix it I mean the phone is R1800 for a new one I doesn't mak sense. so I rejected and said its okay give me my faulty phone back I did pay double for it . Lol funny enough they said I must pay for courier. now I'm thinking if Samsung decided to send the device to honk Kong for repairs. Am i responsible to pay for shipping from honk Kong to South Africa.. Clearly they don't wane take responsibility foneyam is nonsense I would refer it to anyone.
Foneyam's replyOfficial
04 Sept 2025, 16:27Hello Patrick,
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Foneyam's reply04 Sept 2025, 16:27
Official
Hello Patrick,
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically this matter is still under investigation.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
11 Sept 2025, 12:41Hello Patrick,
Based on the information shared with you telephonically we can confirm that your query is resolved.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically we can confirm that your query is resolved.
Sincerely
FoneYam Customer Service
Foneyam's reply11 Sept 2025, 12:41
Official
Hello Patrick,
Based on the information shared with you telephonically we can confirm that your query is resolved.
Sincerely
FoneYam Customer Service
Based on the information shared with you telephonically we can confirm that your query is resolved.
Sincerely
FoneYam Customer Service
