PP
Patrick P

1 reviews | Active since Feb 2024

28 Aug 2025, 15:07

Faulty Samsung Phone from foneyam

I both 2 A05 sumgang devices one cash and one one on contract.. Both of them started freezing I took them back to the branch I both it they said the can't fix the one I both cash find I accept it and the one on contract they kept for fixing. Then I got sms say the the 24 month warranty is deemed. And I must pay R1120. 87 before they can fix it I mean I payed double for a faulty device I used it for 10 months just when I was about to settle the last 2 payments the device started to act up.. I cant pay for a faulty device if it was broken be it would have. Been a different story. I am very disappointed in samsung and pep store for making me pay double for a faulty device. Foneyam is a ****...

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Replies (6)
Foneyam
Foneyam's reply28 Aug 2025, 16:53
Official
Hello  Patrick,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  
 
Sincerely                                                                                         
FoneYam Customer Services 

Foneyam
Foneyam's reply28 Aug 2025, 17:00
Official
Hello  Patrick, 

As per our recent telephonic conversation, you matter will be investigated and further feedback will be provided.

Sincerely                                                                                         

FoneYam Customer Service
Foneyam
Foneyam's reply29 Aug 2025, 16:27
Official
Hello  Patrick, 

Based on the information shared with you telephonically this matter is still under investigation.

Sincerely                                                                                         

FoneYam Customer Service
PP
Patrick P's update03 Sept 2025, 15:45
Reviewer Update
Just an update in my recent complaint.. About my 2 faulty Samsungs A05 devices.. So apparently Samsung sent it the device to a repair center. And claim that it's liquid damage and alot of other stuff I im a men of integrity I will not put so much effort into a compliant when I know I was wrong. They charge R1120. 87 to fix it I mean the phone is R1800 for a new one I doesn't mak sense. so I rejected and said its okay give me my faulty phone back I did pay double for it . Lol funny enough they said I must pay for courier. now I'm thinking if Samsung decided to send the device to honk Kong for repairs. Am i responsible to pay for shipping from honk Kong to South Africa.. Clearly they don't wane take responsibility foneyam is nonsense I would refer it to anyone.
Foneyam
Foneyam's reply04 Sept 2025, 16:27
Official
Hello  Patrick, 

Based on the information shared with you telephonically this matter is still under investigation.

Sincerely                                                                                         

FoneYam Customer Service
Foneyam
Foneyam's reply11 Sept 2025, 12:41
Official
Hello  Patrick, 

Based on the information shared with you telephonically we can confirm that your query is resolved.

Sincerely                                                                                         

FoneYam Customer Service