1 reviews | Active since Aug 2021
Failure to Report Payments to Credit Bureaus
Dear Foneyam Management,
I am writing to lodge a formal complaint regarding my contract.
In July 2026, I took a device contract at Ackermans, through one of your agents. I clearly told the agent I did not need a new phone. The agent specifically promised me that Foneyam reports monthly payments to all credit bureaus (TransUnion, Experian, XDS, Compuscan) and that this contract would help me build my credit score.
This promise is the ONLY reason I agreed to take the contract. I have since discovered that since July 2026 to date, you have NOT reported any of my payments to any credit bureau. I have checked my credit reports and there is no Foneyam listing. I am paying every month for a service that is not delivering the key benefit I was promised.
This is misleading marketing and a breach of the National Credit Act, which requires credit providers to report accurate payment information.
I therefore demand: Immediate reporting of my payment history from July 2026 to date to TransUnion, Experian, XDS and Compuscan. Written confirmation within 5 business days that reporting has been submitted. Clarification on why your agents are promising credit building when you are not reporting. If this is not resolved within 20 business days, I will escalate this complaint to the National Credit Regulator (NCR) and the Credit Ombud.
My details: Full Name: Sanele Mlungisi Nzama Cell: *** Contract Number: ***
I await your urgent response.
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in touch with you shortly to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us and bringing your concerns to our attention.
A consultant will be in touch with you shortly to investigate the matter and assist with your enquiry.
Sincerely
FoneYam Customer Services
I still haven't received a call.
Please don't promise something you can't deliver on. My first experience with you was exactly the same with one of your representatives. I don't think it's wise to make another promise and fail to deliver.
Customer satisfaction should be your number 1 priority because I tell you what, if I were to stop paying for this phone it wouldn't take you this long for your collection department to make that call. How about you apply that sense of urgency as well when your customers are unsatisfied about your service.
If you don't do anything further regarding this matter except for automatic reply, I promise I will take this further because the truth of the matter is that I was mislead in taking up your product.
I still haven't received a call.
Please don't promise something you can't deliver on. My first experience with you was exactly the same with one of your representatives. I don't think it's wise to make another promise and fail to deliver.
Customer satisfaction should be your number 1 priority because I tell you what, if I were to stop paying for this phone it wouldn't take you this long for your collection department to make that call. How about you apply that sense of urgency as well when your customers are unsatisfied about your service.
If you don't do anything further regarding this matter except for automatic reply, I promise I will take this further because the truth of the matter is that I was mislead in taking up your product.
A consultant has been in contact with you, and your query is currently under review. We are awaiting feedback from the relevant team and will provide you with an update as soon as it becomes available.
We appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
FoneYam Customer Support
A consultant has been in contact with you, and your query is currently under review. We are awaiting feedback from the relevant team and will provide you with an update as soon as it becomes available.
We appreciate your patience and understanding while we work to resolve this matter.
Kind regards,
FoneYam Customer Support
A consultant has been in contact with you, and based on the outcome of the engagement, we consider this query resolved.
Written confirmation regarding the next steps will follow as requested.
Kind regards,
FoneYam Customer Services
A consultant has been in contact with you, and based on the outcome of the engagement, we consider this query resolved.
Written confirmation regarding the next steps will follow as requested.
Kind regards,
FoneYam Customer Services