failing again to unlock my phone

ON the 16/08 i called foneyam device control center i talk to agent i told her my problem which is my phone not being open after i paying with my capetic biil payment i called requesting a pin to unlock my phone the agent said i should i email some documents to show prove of payment i did as ask i was transferred to another agent who was very rude when i ask for the pin she said no i don't trust you after all documents where provide and 2 since when does she have the permission to trust me or not i told her i am going to leave a bad review on Hollopeter she said go ahead and will you leave the review and ask for a pin so foneyam please email me my pin at *** that all i want i w ant my pin before 9 am i have provide all the information to your agents so just email my pin with no asked questions i just want to unlock my phone as i need it for work