TM
Thoriso M
1 reviews | Active since May 2026
04 May 2026, 15:24
Failed Payment Method, No Support, and No Accountability
I am extremely frustrated with the service I’ve received from FoneYam
I missed my payment on the 25th due to illness. Later that day I received an SMS from FoneYam with a Pay@ link to alternative payment options. I followed their instructions and used the Pay@ method provided on their website.I purchased a voucher (R410), but when I tried to use it, the system rejected it, saying the amount was too large.
Since then, I have been sent back and forth between FoneYam and the voucher provider. The voucher provider confirms the voucher is valid and unused, while FoneYam refuses to take responsibility for a payment method listed on their own platform.
I have made multiple calls to resolve this. Spending my own airtime—yet no solution has been provided. In one instance, I was even hung up on when asking for escalation.What is most concerning is that FoneYam can call me about a missed payment, but cannot call me back to resolve an issue caused by their own system.
I am trying to pay my account, but the method provided to me does not work. I am now stuck with a R410 voucher I cannot use.
I need:
- A working payment solution immediately - Guidance on how this voucher will be resolved - Reimbur*****t or accountability for the costs I’ve incurred trying to fix this
This experience has been unacceptable. I expect urgent intervention and resolution.
Helpful (0)
Replies (5)0
Replies (5)TM
Thoriso M's updateReviewer Update
04 May 2026, 17:07Update: My phone has now been locked while this issue remains unresolved.
I want to be clear: I attempted to make payment using the method provided by the company, which failed. I am not refusing to pay—I am being prevented from paying due to a system issue.
Locking my service under these circumstances is unfair and unacceptable. I am now without phone access due to an issue caused by the company itself.
I require urgent restoration of my service and a working payment solution immediately—not within 5 days.
I want to be clear: I attempted to make payment using the method provided by the company, which failed. I am not refusing to pay—I am being prevented from paying due to a system issue.
Locking my service under these circumstances is unfair and unacceptable. I am now without phone access due to an issue caused by the company itself.
I require urgent restoration of my service and a working payment solution immediately—not within 5 days.
TM
Thoriso M's update04 May 2026, 17:07
Reviewer Update
Update: My phone has now been locked while this issue remains unresolved.
I want to be clear: I attempted to make payment using the method provided by the company, which failed. I am not refusing to pay—I am being prevented from paying due to a system issue.
Locking my service under these circumstances is unfair and unacceptable. I am now without phone access due to an issue caused by the company itself.
I require urgent restoration of my service and a working payment solution immediately—not within 5 days.
I want to be clear: I attempted to make payment using the method provided by the company, which failed. I am not refusing to pay—I am being prevented from paying due to a system issue.
Locking my service under these circumstances is unfair and unacceptable. I am now without phone access due to an issue caused by the company itself.
I require urgent restoration of my service and a working payment solution immediately—not within 5 days.
Foneyam's replyOfficial
05 May 2026, 17:33Hello Thoriso,
As per our recent telephonic conversation we can confirm that the matter will be investigated as soon as the required supporting documents have been received.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the matter will be investigated as soon as the required supporting documents have been received.
Sincerely
FoneYam Customer Services
Foneyam's reply05 May 2026, 17:33
Official
Hello Thoriso,
As per our recent telephonic conversation we can confirm that the matter will be investigated as soon as the required supporting documents have been received.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the matter will be investigated as soon as the required supporting documents have been received.
Sincerely
FoneYam Customer Services
TM
Thoriso M's updateReviewer Update
07 May 2026, 00:45Update: After escalating this matter publicly, I was contacted by a representative who requested a screen recording of the failed payment process. I submitted the requested proof immediately.
This confirms that the issue is now being investigated internally.
However, despite this:
- My phone service remains locked
- I am still unable to make payment using the provided method
- Collections agents continue calling me demanding immediate payment, even though the matter is clearly under dispute
I want to make it clear once again: I am not refusing to pay. I attempted payment using the payment method provided by the company, and it failed due to a system issue.
It is unreasonable to continue collections pressure and keep my service locked while this issue is still under investigation.
I am requesting:
- Immediate restoration of my service while this matter is being resolved
- A working payment solution
- Internal communication between support and collections teams to prevent further unnecessary pressure
I am still awaiting meaningful resolution.
This confirms that the issue is now being investigated internally.
However, despite this:
- My phone service remains locked
- I am still unable to make payment using the provided method
- Collections agents continue calling me demanding immediate payment, even though the matter is clearly under dispute
I want to make it clear once again: I am not refusing to pay. I attempted payment using the payment method provided by the company, and it failed due to a system issue.
It is unreasonable to continue collections pressure and keep my service locked while this issue is still under investigation.
I am requesting:
- Immediate restoration of my service while this matter is being resolved
- A working payment solution
- Internal communication between support and collections teams to prevent further unnecessary pressure
I am still awaiting meaningful resolution.
TM
Thoriso M's update07 May 2026, 00:45
Reviewer Update
Update: After escalating this matter publicly, I was contacted by a representative who requested a screen recording of the failed payment process. I submitted the requested proof immediately.
This confirms that the issue is now being investigated internally.
However, despite this:
- My phone service remains locked
- I am still unable to make payment using the provided method
- Collections agents continue calling me demanding immediate payment, even though the matter is clearly under dispute
I want to make it clear once again: I am not refusing to pay. I attempted payment using the payment method provided by the company, and it failed due to a system issue.
It is unreasonable to continue collections pressure and keep my service locked while this issue is still under investigation.
I am requesting:
- Immediate restoration of my service while this matter is being resolved
- A working payment solution
- Internal communication between support and collections teams to prevent further unnecessary pressure
I am still awaiting meaningful resolution.
This confirms that the issue is now being investigated internally.
However, despite this:
- My phone service remains locked
- I am still unable to make payment using the provided method
- Collections agents continue calling me demanding immediate payment, even though the matter is clearly under dispute
I want to make it clear once again: I am not refusing to pay. I attempted payment using the payment method provided by the company, and it failed due to a system issue.
It is unreasonable to continue collections pressure and keep my service locked while this issue is still under investigation.
I am requesting:
- Immediate restoration of my service while this matter is being resolved
- A working payment solution
- Internal communication between support and collections teams to prevent further unnecessary pressure
I am still awaiting meaningful resolution.
TM
Thoriso M's updateReviewer Update
08 May 2026, 08:18Update: I was finally contacted and informed that although the voucher payment option is available on the company’s portal, it cannot actually be used to pay for my phone account. This raises a serious question: why was this presented to me as a payment option in the first place? I followed the payment method provided to me in good faith, purchased a voucher, and only after multiple calls, escalations, collections pressure, a locked service, and submission of screen recordings was I informed that this payment type is not compatible with my account. At no point was this limitation clearly communicated beforehand. I am now still left with:
- A locked phone service
- An unusable voucher purchased because of the company’s payment guidance
- Ongoing inconvenience and stress caused by this process
TM
Thoriso M's update08 May 2026, 08:18
Reviewer Update
Update: I was finally contacted and informed that although the voucher payment option is available on the company’s portal, it cannot actually be used to pay for my phone account. This raises a serious question: why was this presented to me as a payment option in the first place? I followed the payment method provided to me in good faith, purchased a voucher, and only after multiple calls, escalations, collections pressure, a locked service, and submission of screen recordings was I informed that this payment type is not compatible with my account. At no point was this limitation clearly communicated beforehand. I am now still left with:
- A locked phone service
- An unusable voucher purchased because of the company’s payment guidance
- Ongoing inconvenience and stress caused by this process
Foneyam's replyOfficial
19 May 2026, 08:09Hello Thoriso,
Based on the feedback provided to you we will be closing the matter on our end.
Sincerely
FoneYam Customer Services
Based on the feedback provided to you we will be closing the matter on our end.
Sincerely
FoneYam Customer Services
Foneyam's reply19 May 2026, 08:09
Official
Hello Thoriso,
Based on the feedback provided to you we will be closing the matter on our end.
Sincerely
FoneYam Customer Services
Based on the feedback provided to you we will be closing the matter on our end.
Sincerely
FoneYam Customer Services