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Beryl S

1 reviews | Active since Nov 2025

24 Nov 2025, 20:11

Extremely Poor Service – No Support from Contact Centre or In-Store

I am extremely disappointed with the level of service I have received. I have been trying to reach the contact centre since last week, and to this day, there has been absolutely no luck. The line does not go through at all, no matter how many times I call.

What makes this even worse is that when I go to the PEP store for help, they simply refer me back to the same contact centre that is completely unreachable. There is no real assistance from either side, leaving customers stranded with no support.

I urgently need to settle my balance and end this contract as soon as possible, but I cannot do so because there is literally no one available to assist me. This is extremely frustrating and beyond unacceptable.

I am requesting immediate attention to this matter. This experience has shown a complete failure in customer service.

0
Replies (5)
Foneyam
Foneyam's reply25 Nov 2025, 12:00
Official
Hello  Beryl,
 
Thank you for getting in touch with us to raise your concerns.
                                                                                                                                                                                                               
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                   
Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply25 Nov 2025, 12:07
Official
Hello Beryl,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services 
BS
Beryl S's update25 Nov 2025, 21:20
Reviewer Update
Good day,

Thank you for your response.

I would like to highlight that your complaints department has responded to me with different information, which is extremely confusing and shows a lack of consistency in how this issue is being handled. I was advised to enter my ID number three times and that I would then be redirected to an agent — however, even after doing exactly that, I still did not get through to any consultant. The line simply does not work.

At this point, I am genuinely frustrated. This entire process has been draining, time-wasting, and costly. I have spent so much airtime calling a line that leads nowhere, all for simple assistance that should not require this level of effort.

Thank you for attempting to contact me earlier. May I please request that a consultant call me tomorrow at 15:00, as I will be available at that time. On any other day, I am available after 15:00 as well.

I would sincerely appreciate any form of proper assistance at this point.

Kind regards,

Beryl


Foneyam
Foneyam's reply26 Nov 2025, 15:32
Official
Hello Beryl,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services 
Foneyam
Foneyam's reply28 Nov 2025, 15:58
Official
Hello Beryl,

As per telephonic conversation, you have confirmed that your matter has been resolved.

We appreciate you taking the time out to provide us with feedback.

 Sincerely                                                                                         
 FoneYam Customer Services