1 reviews | Active since Feb 2026
Extremely Poor Service – Claim Ignored
Complaint: I am very disappointed with the service I have received. I submitted my claim and all requested documents on 31 January 2026. On 2 February 2026, I followed up via HelloPeter, but to date (10 February 2026) I have received no confirmation that my email was received, no call, and no feedback at all.
Your agents cannot assist—they only repeat scripted responses such as “you will get the SMS within 30 days.” This is unacceptable. I urgently need my replacement phone before 15 February 2026, yet there has been no communication or progress.
If I do not receive confirmation and resolution by 12 February 2026, I will escalate this matter further and reconsider continuing payments on my account, as I cannot pay for a service that is not being delivered.
Please call me directly on *** and resolve this matter immediately.
Bad service. No communication. No accountability.
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
i need assurety that i will be call and time frame cause this not working for me as a client of foneyam you keepp on promising but not performing .
i need assurety that i will be call and time frame cause this not working for me as a client of foneyam you keepp on promising but not performing .
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation, we confirm that the documents have been received and will be forwarded to the relevant department for further review.
Please note that our claims department’s turnaround time is 1–30 days to provide an outcome after all required documents have been successfully received and reviewed.
Sincerely
FoneYam Customer Services
Following our telephonic conversation and based on the feedback provided, we can confirm that this matter will now be marked as resolved.
Sincerely
FoneYam Customer Services
Following our telephonic conversation and based on the feedback provided, we can confirm that this matter will now be marked as resolved.
Sincerely
FoneYam Customer Services