EXTREMELY DISSATISFIED WITH FONEYAM SERVICE

Item: Foneyam
Rating: 1
Author: Lucky K

I have never ever came accross such a useless service providers like Foneyam, I have missed the payment and then weeked I made eft payment into their bank account. I called them to say I have made payment and sent proof of payment to *** but up until today my phone is still locked. Today I called their customer service and they demand that I send my bank statement, yet they are sitting proof of payment. I don't understand what is so difficult in checking their bank statement if pay is there and then update my account. I regret chosing the as a service provider and I will not send my bank statement until they do their work. Their customer service is extremely poor and pathetic.

Helpful (0)

Replies (3)

Foneyam's replyOfficial

24 Apr 2025, 15:41

Hello Lucky,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply24 Apr 2025, 15:41

Official

Foneyam's replyOfficial

29 Apr 2025, 17:19

Good day Lucky, Thank you for contacting us. Please note that we tried to contact you however we cannot reach you. Kindly be advised that your query has been escalated to missing payment and the turnaround time is 5-7 working business days.
Sincerely
FoneYam Customer Service

Foneyam's reply29 Apr 2025, 17:19

Official

Foneyam's replyOfficial

19 May 2025, 15:12

Good day Lucky,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.

Sincerely
FoneYam Customer Service

Foneyam's reply19 May 2025, 15:12

Official

Good day Lucky,

As per our telecoms, we can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.

Sincerely
FoneYam Customer Service