Extremely Disappointed with Foneyam’s Service

I am very disappointed with the service I have received from Foneyam. My phone was lost on the 10th of November, and I submitted an insurance claim on the 21 of November as required. I was told that I would receive feedback within 5 to 7 working days, but it has now been far longer than that with no update, no communication, and no resolution.

This is a contract phone, which means I am still paying every month for a device I do not have and cannot use — and Foneyam has made no effort to speed up the process or even provide a simple status update. It is unacceptable for a company to make customers wait this long after promising a specific timeframe.

The lack of communication, slow turnaround time, and poor customer service have left me extremely frustrated. I expected better from a company that handles essential devices and insurance claims. I hope they improve their service, because this experience has been nothing but stressful and disappointing.