MVdH
Michelle Van den Heever
1 reviews | Active since Dec 2025
13 Dec 2025, 14:11
Exploiting the vulnerable
Our housekeeper purchased a phone at Pep Store on credit with their partner Foneyam. The interest amount charged far exceeded the value of the phone. When we tried to terminate the agreement early by settling the full amount the Foneyam operator tried everything to discourage our housekeeper to end this contract and was very reluctant the share full details on how to settle the remaining balance. This company is taking advantage and completely exploiting vulnerable people that are already facing financial challenges.
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Replies (3)0
Replies (3)
Foneyam's replyOfficial
13 Dec 2025, 14:39Hello Michelle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply13 Dec 2025, 14:39
Official
Hello Michelle,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
13 Dec 2025, 14:50Hi Michelle,
Thank you for bringing this to our attention. We will reach out to you again once you are with the contract holder so that we can discuss the matter in detail and investigate the complaint thoroughly.
We appreciate your patience and understanding.
Sincerely
FoneYam Customer Service
Thank you for bringing this to our attention. We will reach out to you again once you are with the contract holder so that we can discuss the matter in detail and investigate the complaint thoroughly.
We appreciate your patience and understanding.
Sincerely
FoneYam Customer Service
Foneyam's reply13 Dec 2025, 14:50
Official
Hi Michelle,
Thank you for bringing this to our attention. We will reach out to you again once you are with the contract holder so that we can discuss the matter in detail and investigate the complaint thoroughly.
We appreciate your patience and understanding.
Sincerely
FoneYam Customer Service
Thank you for bringing this to our attention. We will reach out to you again once you are with the contract holder so that we can discuss the matter in detail and investigate the complaint thoroughly.
We appreciate your patience and understanding.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
17 Dec 2025, 16:06Hi Michelle,
We have attempted to contact you to obtain additional details regarding the rental account holder in order to complete our investigation. Unfortunately, we have been unable to reach you.
For now, we will mark this matter as resolved.
Should you require further assistance, please feel free to contact our call center at *** or email us at ***.
Thank you for your understanding.
Sincerely
FoneYam Customer Services
We have attempted to contact you to obtain additional details regarding the rental account holder in order to complete our investigation. Unfortunately, we have been unable to reach you.
For now, we will mark this matter as resolved.
Should you require further assistance, please feel free to contact our call center at *** or email us at ***.
Thank you for your understanding.
Sincerely
FoneYam Customer Services
Foneyam's reply17 Dec 2025, 16:06
Official
Hi Michelle,
We have attempted to contact you to obtain additional details regarding the rental account holder in order to complete our investigation. Unfortunately, we have been unable to reach you.
For now, we will mark this matter as resolved.
Should you require further assistance, please feel free to contact our call center at *** or email us at ***.
Thank you for your understanding.
Sincerely
FoneYam Customer Services
We have attempted to contact you to obtain additional details regarding the rental account holder in order to complete our investigation. Unfortunately, we have been unable to reach you.
For now, we will mark this matter as resolved.
Should you require further assistance, please feel free to contact our call center at *** or email us at ***.
Thank you for your understanding.
Sincerely
FoneYam Customer Services