JG
Josephine G

1 reviews | Active since Dec 2024

15 Sept 2026, 14:10

Don't take up any contracts with foneyam

after my last hellopeter review i was contacted by chloe leigh fredericks who supposedly investigated the matter and told me my payment was not received and on a recorded line i was told i could go to the ombudsman i had provided khloe with 2 different bank statements showing her both payments i asked for call recordings which i am waiting for i have since not heard from her i have sent through emails and called through and i have not gotten any feedback or spoke to chloe....an agent by the name of leshay had me on hold for 10 minutes telling me she went looking for chloe and couldn't find her.....terrible customer service i would never recommend foneyam to anyone simply because of the attitude of the agents and foneyam choosing to ***** from clients and hold their hard working money.

0
Replies (3)
Foneyam
Foneyam's reply15 Sept 2026, 17:39
Official
Hello Josephine,

Thank you for your feedback.

We acknowledge your concerns and would like to assure you that we are currently working on resolving the matter. Our relevant team is investigating the query, and we will provide you with feedback as soon as the investigation has been concluded.

We appreciate your patience and understanding while we work towards a resolution and apologise for any inconvenience caused.

Sincerely,

FoneYam Customer Services
 
JG
Josephine G's update15 Sept 2026, 18:05
Reviewer Update
Your team is not acknowledging anything and this issue has been going on since june this is the only form of communication i am getting from you which is via hellopeter !!!!!!
Foneyam
Foneyam's reply21 Sept 2026, 14:34
Official
Hi Josephine

A consultant has been in contact with you, and we can confirm that the payment has been successfully allocated.

Thank you for your patience and understanding.

Sincerely,

FoneYam Customer Services