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1 reviews | Active since Dec 2016

20 Apr 2025, 10:43

Don't Take a FoneYam Contract

I took a contract for R2999 on 14/10/2024 at which time I paid R1500.00,then I paid the rest of the contract amount of R1499. 00 on 25/10/2024 thus settling the account. Yet my phone was locked today due to "non payment of installment". I did not have any correspondence from FoneYam since I took the contract.

More importantly, at the time I took out the contract from Pep Cell, none of this was explained to me and honestly if I knew they can lock my phone remotely, I would NEVER have taken the contact.

People don't frustrate yourself, DON'T USE FONEYAM!!!!

0
Replies (5)
Foneyam
Foneyam's reply21 Apr 2025, 13:58
Official
Good day,                                                                                                                                                                                   

Thank you for getting in touch with us to raise your concerns.                                                                                                                                                                                                            
     
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.                                                                                                                                  

Sincerely                                                                                         
FoneYam Customer Service 
Foneyam
Foneyam's reply21 Apr 2025, 15:09
Official
 Good day,                                                                                                                                                                                 

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply22 Apr 2025, 15:53
Official
Hello Gert,                                                                                                                                                                                 

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply23 Apr 2025, 16:42
Official
Hello Gert,                                                                                                                                                                                 

We have attempted to make contact with you with no success.
 
Please advise on a convenient time to call you, alternatively you may contact our calls center on ***or email ***.                                                                                                                            
Sincerely                                                                                         
FoneYam Customer Services 
Foneyam
Foneyam's reply23 Apr 2025, 17:37
Official
Hello Gert,

Please note that this matter will be closed due to no response.

 Sincerely                                                                                         
FoneYam Customer Services