HJ
Henry J

1 reviews | Active since Feb 2026

28 Feb 2026, 23:05

Don't do do business or support this people please

Ver very bad customer service. Should be ashamed Two weeks ago we went to buy two phones at Dunns Kempton Square through Foneyam. They did not have Vodacom sims. They opened the phone's to see that it works but never put in any simcards so it could be activated and the insurance activate as well.Y Two employees agreed and said it is rules from the store that phones are not allowed to leave from the store with out a simcards. We have been going back and forth, jumping through hoops, calling out over R 300 of airtime with empty promises from Craigh. When you call they say he does not exist or he is not there or busy he will phone back. He never did. We walked from Dunns over the street to go put screen protectors on and the bag hot grabbed and ****** from us. I got injured in my face and on my legs trying to protect our bags. They had no sympathy for it at all. Since then Dunn are only giving empty promises. They don't want to refund is( the phone's are insured) or replace it. This has gone far enough now. We need our phones and won't settle for less of what its worth. Please Mr Peter help us out here. We did everything they ask us too. From the police to getting all the details

0
Replies (16)
Foneyam
Foneyam's reply02 Mar 2026, 17:00
Official
Hi  Henry, 

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
HJ
Henry J's update03 Mar 2026, 15:31
Reviewer Update
Just to show the viewers the response from Foneyam to us through sms: - "FoneYam:The ****** Device claim for Hendry, contract number *** has been cancelled. Please continue to make the rental payments as set out in the rental agreement. Queries: Tel: ***. Email: ***". So They refuse to help us. Our phones were insured it was included in the package and I'm sure Dunns and Foneyam has insurance too. So this is my answer to you. I will not pay for something I don't have . I don't think anyone will. and we can make it a legal matter. We are ready. So bring it on. We sent you everything you asked for. You guys are just a bunch of ****mers. If I dont receive my new phone in the next 48 hours I will start with legal action. I don't play games. And we have enough evidence of the employees of Dunns who did not do their jobs correctly. Good luck
Foneyam
Foneyam's reply03 Mar 2026, 17:27
Official
Hi  Henry, 

We have attempted to contact you on the above number shared, with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
HJ
Henry J's update03 Mar 2026, 18:37
Reviewer Update
You did call and get hold of us and told the same story
Foneyam
Foneyam's reply04 Mar 2026, 08:18
Official
Hi  Henry, 

We have attempted to contact you on both the above numbers shared, with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
HJ
Henry J's update04 Mar 2026, 17:31
Reviewer Update
Really???? We spoke to you guys twice today over the phone and once again sent all the documents requested. Stop trying to make fools out of us. I said 48 hours . Time for legal action. You have shunted me around for too long now
HJ
Henry J's update04 Mar 2026, 17:32
Reviewer Update
By tomorrow refund or phones. Not negotiable. Thank you
Foneyam
Foneyam's reply05 Mar 2026, 10:24
Official
Hello  Henry,

We have made three attempts to reach you over the past four days, with no success. 
 
As we have not received a response, we will consider this matter resolved for now. 

Should you require further assistance, please don't hesitate to contact us using the details below: 

Contact centre:  *** 

Email: ***
 Sincerely                                                                                         
FoneYam Customer Service 
HJ
Henry J's update05 Mar 2026, 12:05
Reviewer Update
Listen don't speak nonsense to me. I spoke twice with you people this week. Every time I phoned back! Your phones do
have recording right? So does mine. You phoned me this morning when I was in a meeting. You can phone now! But I'm getting really red up with you and no this is not resolved! See you in court
Foneyam
Foneyam's reply06 Mar 2026, 16:06
Official
Hi  Henry, 
 We attempted to contact you on both numbers provided, but were unable to reach you.

Please advise on a suitable time for us to call, as well as an alternative contact number where you can be reached.
Sincerely                                                                                         
FoneYam Customer Services 
HJ
Henry J's update06 Mar 2026, 16:14
Reviewer Update
Phoning me on e and the drop the call is not tryinh to attempt me. I answered. It didn't ring even twice. Please I had enough of your BS and lying ****s. When I try to call back the number suddenly does not exist. Enough with your games and poor customer service. Shame on you. I started legal actions today
HJ
Henry J's update06 Mar 2026, 16:17
Reviewer Update
Phoning me on me and then drop the call is not trying to attempt to call .
me. I answered. It didn't ring even twice. Please I had enough of your BS and lying ****s. When I try to call back the number suddenly does not exist. Enough with your games and poor customer service. Shame on you. I started legal actions today
HJ
Henry J's update06 Mar 2026, 16:20
Reviewer Update
Just stop lying and trying to get out of this. This was your employees mistake at Dunns. And stop giving us the wrong emails
Foneyam
Foneyam's reply09 Mar 2026, 14:09
Official
Hi  Henry, 

We have attempted to contact you on both the above numbers shared, with no success.
 
Please advise on a convenient time to call you.   

Sincerely                                                                                         
FoneYam Customer Services 
HJ
Henry J's update09 Mar 2026, 15:05
Reviewer Update
Yes and I phoned back and the same old story. Send everything again. What a waist of time. Pathetic! "Oh and please make sure you pay the instalments for the phone's you never got to use!"
Foneyam
Foneyam's reply12 Mar 2026, 16:24
Official
Hello  Henry,

We have attempted to contact you over the past few days, with no success. 
 
As we have not received a response, we will consider this matter resolved for now. 

Should you require further assistance, please don't hesitate to contact us using the details below: 

Contact centre:  *** 

Email: ***
 Sincerely                                                                                         
FoneYam Customer Service