Dissatisfied with your customer service

Item: Foneyam
Rating: 1
Author: Nonny N

I had a bad experience from one of your agents, I app**** online and I was given a barcode to produce to the store. Your agent refused to help me saying she won't benefit anything from an online application. She was so rude and disrespectful.

Helpful (0)

Replies (4)

Foneyam's replyOfficial

10 Aug 2025, 12:33

Hello Nonny,

Thank you for getting in touch with us to raise your concerns.

We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.

Sincerely
FoneYam Customer Service

Foneyam's reply10 Aug 2025, 12:33

Official

Foneyam's replyOfficial

11 Aug 2025, 13:36

Hello Nonny,

We can confirm that your matter is being investigated and will be escalated to the relevant department.

Sincerely
FoneYam Customer Service

Foneyam's reply11 Aug 2025, 13:36

Official

Hello Nonny,

We can confirm that your matter is being investigated and will be escalated to the relevant department.

Sincerely
FoneYam Customer Service

Foneyam's replyOfficial

12 Aug 2025, 11:15

Hello Nonny,

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
Sincerely

FoneYam Customer Service

Foneyam's reply12 Aug 2025, 11:15

Official

Hello Nonny,

We’ve attempted to reach you but were unable to make contact

Please advise on a convenient time to call you.
Sincerely

FoneYam Customer Service

Foneyam's replyOfficial

12 Aug 2025, 12:59

Hello Nonny,

We can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.

Sincerely
FoneYam Customer Service

Foneyam's reply12 Aug 2025, 12:59

Official

Hello Nonny,

We can confirm that your query has been resolved.

Thank you for affording us the opportunity to assist.

Sincerely
FoneYam Customer Service