TM
Thapelo M
1 reviews | Active since Sept 2025
30 Sept 2025, 08:44
Dissatisfaction with the service.
Dear Fone Yam, I would like to express my dissatisfaction with your services. On Tuesday the 26th of August I app**** for a phone for my father from a PEP store in Botshabelo, my application was successful and I got an SMS informing me that I will pay R101.94 every month for 12 months. On the 29th of August, I received another SMS informing me that I have to pay my R101.94 by the 2nd of September, of which I did go and pay. Today, 30 September 2025, I just received and SMS informing me that my next payment of R211.58 is due on the 02 October 2025, which is not the amount I agreed to. Please assist in resolving the matter.
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
30 Sept 2025, 10:44 Hello Thapelo ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply30 Sept 2025, 10:44
Official
Hello Thapelo ,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
30 Sept 2025, 15:35Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply30 Sept 2025, 15:35
Official
Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
TM
Thapelo M's updateReviewer Update
30 Sept 2025, 15:37***
TM
Thapelo M's update30 Sept 2025, 15:37
Reviewer Update
***
Foneyam's replyOfficial
01 Oct 2025, 12:40Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply01 Oct 2025, 12:40
Official
Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
01 Oct 2025, 16:45Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply01 Oct 2025, 16:45
Official
Hello Thapelo,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
02 Oct 2025, 09:49Hello Thapelo
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
Foneyam's reply02 Oct 2025, 09:49
Official
Hello Thapelo
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***
We have made three attempts to reach you over the past three days, with no success.
As we have not received a response, we will consider this matter resolved for now.
Should you require further assistance, please don't hesitate to contact us using the details below:
Contact centre: ***
Email: ***