Dissapointing Experience with Foneyam's Refund Process

I'm extremely dissatisfied with Foneyam's handling of my payment error, On the 27th Sep 2024 I accidentally paid R2228.44 instead of R228.44. I promptly contacted their call center and was assured of a refund. I emailed proof of payment and explained the situation as instructed.

However, after exceeding the promised 48hrs turnaround time, I called again and was shocked to be told that I wouldn't receive a refund. Foneyam claims they've allocated the excess amount to my remaining contract months. No one has rep**** to my email despite their assurance.

As a customer, I expect understanding and flexibility, especially when an honest mistake is made. This excessive amount belongs to me, and I need it for my monthly essentials.

Foneyam's:

Poor communication Inflexibile refund policy Unmet turnaround time promises

Have left me frustrated and disappointed. I urge Foneyam to reconsider their stance and expedite my refund.