SM
Simphiwe M
1 reviews | Active since Aug 2025
26 Aug 2025, 08:28
DISSAPOINTED!!
I'm so disappointed!! I'm writing to express my concern and frustration about the delayed payout of my claim under policy cell no:***. Despite submitting all required documents, I haven't received an update on the status.
I request that you provide an update on the status of my claim. Been calling but your consultant can't assist they tell me to wait for 30 days! but I'm expected to pay monthly premiums.
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
26 Aug 2025, 09:03Hello Simphiwe,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply26 Aug 2025, 09:03
Official
Hello Simphiwe,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
SM
Simphiwe M's updateReviewer Update
26 Aug 2025, 09:06Please guys, I can't do anything now because of phone
SM
Simphiwe M's update26 Aug 2025, 09:06
Reviewer Update
Please guys, I can't do anything now because of phone
SM
Simphiwe M's updateReviewer Update
26 Aug 2025, 09:07I need answers now !
SM
Simphiwe M's update26 Aug 2025, 09:07
Reviewer Update
I need answers now !
Foneyam's replyOfficial
26 Aug 2025, 09:28Hello Simphiwe,
As per recent telephonic conversation, we can confirm that your query has been escalated to the relevant department for further review.
Feedback will be provided to you as soon as possible.
Sincerely
FoneYam Customer Services
As per recent telephonic conversation, we can confirm that your query has been escalated to the relevant department for further review.
Feedback will be provided to you as soon as possible.
Sincerely
FoneYam Customer Services
Foneyam's reply26 Aug 2025, 09:28
Official
Hello Simphiwe,
As per recent telephonic conversation, we can confirm that your query has been escalated to the relevant department for further review.
Feedback will be provided to you as soon as possible.
Sincerely
FoneYam Customer Services
As per recent telephonic conversation, we can confirm that your query has been escalated to the relevant department for further review.
Feedback will be provided to you as soon as possible.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
26 Aug 2025, 09:44Hello Simphiwe,
Based on your rental status we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Service
Based on your rental status we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Service
Foneyam's reply26 Aug 2025, 09:44
Official
Hello Simphiwe,
Based on your rental status we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Service
Based on your rental status we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Service