1 reviews | Active since Jan 2026
Dispute claim cancelation_ID***
Dear Claims
I am writing to formally dispute the cancellation of my insurance claim under contract number ***.
I submitted all required documentation twice, including the SAPS case number, via email to on 04 March 2026. However, on 11 March 2026, I received an SMS stating that my claim was cancelled due to no incident date on my Affidavit. No prior communication or request for outstanding documents was received before this cancellation notice. I find this concerning.
On the 16 March 2026 I then send another Affidavit with incident date then after I did a follow up by a phone call around the 30 March 2026 then they said I should wait for 30 days.
Yesterday the 20 April I made a follow up by a phone call and I spoke to Sisanda who then told me my claim was cancelled on the 11 March 2026 due to affidavit not having incident date, I then told her I have submitted another Affidavit on the 16 March 2026 and she then said let me check. I find it concerning that the declaim department doesn't check their emails yet we only have an email to send our required documents.
After checking she said the affidavit which i send doesn't have IME number, luckily I was in front of the affidavit which I send and I did read it to her that I do have two IMEI numbers I put on that Affidavit, she then said is fine the claim will be approved. However the we she kept me on the line saying she's checking my Affidavit you could hear that she's actually looking for a mistake so to cancel my claim.
Today the 21 April 2026 I receive an sms saying my claim is cancel due to I didn't send my certified ID copy. I mean I have send my certified ID copy on my first email on the 4 March 2026.
I kindly request that my claim be reinstated and reviewed urgently. Please confirm receipt of this email and provide a written update on the status of my claim.
Seems like you guys don't wanna approve peoples claim. Is either your insurance is a **** or people in that claim department doesn't do their job or you just hired amateurs
So people approve my claim as I can not be sending one document over and over again yet I used the same mail to forward the correct affidavit.
Kind regards, James Baloyi ***
Thank you for sending my documents to relevant department, however seems like you want me to wait for another months just to buy tim le so I can keep paying for a phone I don't have.
My claim was logged on the 4 March 2026, rejected on the 11th March and the correct documents was send on the 16 March 2026 and I was told to wait for 30 days which I did but to my surprise the claim was cancelled again due to incompetency within your stuff.
Therefore I do not understand why must I wait for another 30 days where by the correct document was send on the 16th March 2026. Is it because you want your customers to keep paying for the phones they don't have, while you know that you will keep rejecting the claim every after 30 days to buy time for your customers to finish up the payment as per the contract while they don't have the phone.
I find this concerning. The matter is not resolved until I get approval that I should collect my phone.
There is nothing vital you did than to correct incompetency of your stuff members yet buying time.
I bet I received the call because the date of my payment is today nor tomorrow hence you guys called just to give me hope so to keep paying for the phone I don't have.
Thank you for sending my documents to relevant department, however seems like you want me to wait for another months just to buy tim le so I can keep paying for a phone I don't have.
My claim was logged on the 4 March 2026, rejected on the 11th March and the correct documents was send on the 16 March 2026 and I was told to wait for 30 days which I did but to my surprise the claim was cancelled again due to incompetency within your stuff.
Therefore I do not understand why must I wait for another 30 days where by the correct document was send on the 16th March 2026. Is it because you want your customers to keep paying for the phones they don't have, while you know that you will keep rejecting the claim every after 30 days to buy time for your customers to finish up the payment as per the contract while they don't have the phone.
I find this concerning. The matter is not resolved until I get approval that I should collect my phone.
There is nothing vital you did than to correct incompetency of your stuff members yet buying time.
I bet I received the call because the date of my payment is today nor tomorrow hence you guys called just to give me hope so to keep paying for the phone I don't have.
As per our recent telephonic conversation we can confirm that the matter was resolved.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the matter was resolved.
Sincerely
FoneYam Customer Services
The matter is not resolved, I went to Hammanskraal Kopanong Ackermans to collect my phone of the value R2499.00 but the system refused to approve the same value which you guys mentioned on the SMS that I should collect the phone of the value R2499.00.
image.png 489.13 KBThe phone I wanted was the same value which was R2499.00 Honor X5C Plus but your system rejected now I still do not have a phone.
The below is the screenshot of your message that I should collect the phone of the same value sine my claim was approved.
image.png 66 KB
I mentioned earlier that you guys just want me to pay for the phone I do not have, you are just ****mers. You are just buying time so I can pay up the contract. Now my payment is due on the 22 June 2026 you will be refusing to attend to my claim cause I will be owing since I wont pay until I get my phone.
All you know is to call for payment when is due but when is time to assist in claims you just send sms that doesn't correspond with the system when we collect
I NEED MY PHONE ASAP, IS BEEN LONG AND YOU KEEP BUYING TIME SO I CAN PAY UP THE OUTSTANDING WITHOUT MY PHONE.
The matter is not resolved, I went to Hammanskraal Kopanong Ackermans to collect my phone of the value R2499.00 but the system refused to approve the same value which you guys mentioned on the SMS that I should collect the phone of the value R2499.00.
image.png 489.13 KBThe phone I wanted was the same value which was R2499.00 Honor X5C Plus but your system rejected now I still do not have a phone.
The below is the screenshot of your message that I should collect the phone of the same value sine my claim was approved.
image.png 66 KB
I mentioned earlier that you guys just want me to pay for the phone I do not have, you are just ****mers. You are just buying time so I can pay up the contract. Now my payment is due on the 22 June 2026 you will be refusing to attend to my claim cause I will be owing since I wont pay until I get my phone.
All you know is to call for payment when is due but when is time to assist in claims you just send sms that doesn't correspond with the system when we collect
I NEED MY PHONE ASAP, IS BEEN LONG AND YOU KEEP BUYING TIME SO I CAN PAY UP THE OUTSTANDING WITHOUT MY PHONE.