EE
Eduard E
1 reviews | Active since Oct 2024
26 Aug 2025, 09:48
Dishonest company and they spy on you
Get the phone and pay later? Sounds like the perfect answer to layby? Nope... The phone is locked by the company and thus you only have access to certain settings and/or apps that can be installed. Not only that, but try and switch off the phone, Foneyam remotely switches it on WITHOUT your consent. This happened several times and it's not stipulated in the T&C that they can do this.
So you want to cancel the Foneyam?
Trying to cancel the monthly contract was an issue - nobody instore knows how to do it. The website says I must give written notice, which I did, and it took several emails back and forth before they finally accepted the cancellation notice.
GET THIS! The cancellation fee is MORE than the monthly instalment. So if you can no longer afford the monthly instalment, you can't really cancel either. How is this even legal?
So they can simply switch on your phone remotely whenever you switch it off AND then you have to pay a cancellation fee that's more than the monthly instalment. This is dishonest and unfair behaviour.
Helpful (0)
Replies (7)0
Replies (7)
Foneyam's replyOfficial
26 Aug 2025, 11:20Hello Eduard,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply26 Aug 2025, 11:20
Official
Hello Eduard,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
26 Aug 2025, 14:34Hello Eduard,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
Foneyam's reply26 Aug 2025, 14:34
Official
Hello Eduard,
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
We’ve attempted to reach you but were unable to make contact.
Kindly provide and alternative contact number to reach you or a convenient time to call.
Sincerely
FoneYam Customer Service
EE
Eduard E's updateReviewer Update
26 Aug 2025, 18:21I didn't give you permission to call me. Post your response here as a public reply so that people can see you're not willing to negotiate your unreasonable cancellation fee which is HIGHER than the monthly instalment. Why would you operate so dishonestly? Seriously. Whomever buys a phone with foneyam surely can't afford to do so otherwise and should they cancel because they can no longer afford it, you feel it's "reasonable" that the cancellation fee is higher than the monthly instalment.
Unless you're trying to contact me in regards to waiving the cancellation fee, don't bother me. I'll post my grievance on every public and social platform and take it to the ombudsman. You have the details of the foneyam account, so if you want retain the little bit of a tattered public image you have, I suggest you waive that unreasonable cancellation fee.
Unless you're trying to contact me in regards to waiving the cancellation fee, don't bother me. I'll post my grievance on every public and social platform and take it to the ombudsman. You have the details of the foneyam account, so if you want retain the little bit of a tattered public image you have, I suggest you waive that unreasonable cancellation fee.
EE
Eduard E's update26 Aug 2025, 18:21
Reviewer Update
I didn't give you permission to call me. Post your response here as a public reply so that people can see you're not willing to negotiate your unreasonable cancellation fee which is HIGHER than the monthly instalment. Why would you operate so dishonestly? Seriously. Whomever buys a phone with foneyam surely can't afford to do so otherwise and should they cancel because they can no longer afford it, you feel it's "reasonable" that the cancellation fee is higher than the monthly instalment.
Unless you're trying to contact me in regards to waiving the cancellation fee, don't bother me. I'll post my grievance on every public and social platform and take it to the ombudsman. You have the details of the foneyam account, so if you want retain the little bit of a tattered public image you have, I suggest you waive that unreasonable cancellation fee.
Unless you're trying to contact me in regards to waiving the cancellation fee, don't bother me. I'll post my grievance on every public and social platform and take it to the ombudsman. You have the details of the foneyam account, so if you want retain the little bit of a tattered public image you have, I suggest you waive that unreasonable cancellation fee.
Foneyam's replyOfficial
27 Aug 2025, 11:05Hello Eduard,
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
Sincerely
FoneYam Customer Service
Foneyam's reply27 Aug 2025, 11:05
Official
Hello Eduard,
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
28 Aug 2025, 10:39Hello Eduard,
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
Sincerely
FoneYam Customer Service
Foneyam's reply28 Aug 2025, 10:39
Official
Hello Eduard,
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
We attempted to reach you but were unable to make contact. Kindly provide us with an alternative contact number or a convenient time for us to call.
We would like to obtain more information from you to assist with further investigating your query.
Sincerely
FoneYam Customer Service
EE
Eduard E's updateReviewer Update
28 Aug 2025, 10:44I WILL NOT give you an alternative number. You do not have my permission to call me. Post your response here as a public reply so that people can see you're not willing to negotiate your unreasonable cancellation fee which is HIGHER than the monthly instalment. Why would you operate so dishonestly? Seriously. Whomever buys a phone with foneyam surely can't afford to do so otherwise and should they cancel because they can no longer afford it, you feel it's "reasonable" that the cancellation fee is higher than the monthly instalment.
EE
Eduard E's update28 Aug 2025, 10:44
Reviewer Update
I WILL NOT give you an alternative number. You do not have my permission to call me. Post your response here as a public reply so that people can see you're not willing to negotiate your unreasonable cancellation fee which is HIGHER than the monthly instalment. Why would you operate so dishonestly? Seriously. Whomever buys a phone with foneyam surely can't afford to do so otherwise and should they cancel because they can no longer afford it, you feel it's "reasonable" that the cancellation fee is higher than the monthly instalment.
Foneyam's replyOfficial
02 Sept 2025, 10:09Dear Mr. Erasmus,
We confirm receipt of your complaint and acknowledge your frustration. Please be assured that we remain committed to resolving this matter amicably.
However, this platform is not suited for detailed engagement, and we have unfortunately been unable to connect directly with you thus far.
We kindly request that you contact us directly at ***.
Sincerely
Sincerely
FoneYam Customer Service
Foneyam's reply02 Sept 2025, 10:09
Official
Dear Mr. Erasmus,
We confirm receipt of your complaint and acknowledge your frustration. Please be assured that we remain committed to resolving this matter amicably.
However, this platform is not suited for detailed engagement, and we have unfortunately been unable to connect directly with you thus far.
We kindly request that you contact us directly at ***.
Sincerely
Sincerely
FoneYam Customer Service