JK
Jolene K
1 reviews | Active since Jun 2024
26 Jun 2025, 10:59
Disgusting claim department xn
This is the most *********** claims service I have ever dealt with. It's been a month and nothing but a headache. You are arguing that none of the information required is on the affidavit . Yet it is all there a n black and white. My ID as well. Sent again for about the tenth time. They don't even have the decency to respond to email or pick up the phone to phone me!!! I need my claim approved as I need the phone to earn a living and you are denying me that!!
Helpful (0)
Replies (3)0
Replies (3)
Foneyam's replyOfficial
26 Jun 2025, 16:16Hello Jolene,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's reply26 Jun 2025, 16:16
Official
Hello Jolene,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
26 Jun 2025, 17:10Hello Jolene,
Kindly note that we have received the required documents, and they have been escalated to the relevant department for further assistance.
Please be advised that the turnaround time for claims is between 1 to 30 days from the date the documents are received.
Thank you for your patience and understanding.
Sincerely
FoneYam Customer Services
Kindly note that we have received the required documents, and they have been escalated to the relevant department for further assistance.
Please be advised that the turnaround time for claims is between 1 to 30 days from the date the documents are received.
Thank you for your patience and understanding.
Sincerely
FoneYam Customer Services
Foneyam's reply26 Jun 2025, 17:10
Official
Hello Jolene,
Kindly note that we have received the required documents, and they have been escalated to the relevant department for further assistance.
Please be advised that the turnaround time for claims is between 1 to 30 days from the date the documents are received.
Thank you for your patience and understanding.
Sincerely
FoneYam Customer Services
Kindly note that we have received the required documents, and they have been escalated to the relevant department for further assistance.
Please be advised that the turnaround time for claims is between 1 to 30 days from the date the documents are received.
Thank you for your patience and understanding.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
03 Jul 2025, 08:41Hello Jolene,
We have attempted to make contact with you with no success.
Based on your current rental status , we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We have attempted to make contact with you with no success.
Based on your current rental status , we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply03 Jul 2025, 08:41
Official
Hello Jolene,
We have attempted to make contact with you with no success.
Based on your current rental status , we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We have attempted to make contact with you with no success.
Based on your current rental status , we can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service