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NM
Nozibele M

1 reviews | Active since Mar 2026

13 Mar 2026, 14:55

Disgusted

i was tobbed of my phone in January, called foneyam for info on processing claim. followed procedure and sent in claim on the 29th January 2026. till today i have had no feedback on the claim. I have called several times to find out what is the feedback with the claim.. Consultants are rude, nonchalant and act like they are doing you a favour. no feedback is given whether on sms, email or call. what hurts me is i was ****** a month after getting the phone, i use the phone daily for work. i have to pay for a phone i dont even have anymore to a company that is not even giving me any feedback concerning the claim except to remind me to pay. i am disgusted...

0
Replies (9)
Foneyam
Foneyam's reply16 Mar 2026, 15:51
Official
Hello  Nozibele,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services 
Foneyam
Foneyam's reply17 Mar 2026, 17:04
Official
Hello  Nozibele,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
 Sincerely                                                                                         
 FoneYam Customer Services 
NM
Nozibele M's update18 Mar 2026, 12:03
Reviewer Update
I do not have a device to be contacted on. Unless an email was sent, I have not seen any communication from Foneyam.

If there is any communication to be done, kindly email me as I do not have a phone hence the claim.
Foneyam
Foneyam's reply18 Mar 2026, 13:47
Official
Hello  Nozibele,
 
As per the telephonic conversation, the documents received is missing crucial information for your claim to be considered. 

Please do resubmit your documents including all the correct information. to ***, based on the feedback we will be marking this matter as resolved.
 
Please note that claims may take up to 30 days for feedback to be received. 
 
Regards, 
Foneyam Customer Service 
Foneyam
Foneyam's reply19 Mar 2026, 11:49
Official
Hello  Nozibele,

We have attempted to contact you with no success. 

The documents received is missing crucial information for your claim to be considered, please submit the documents for further assistance. 

Regards, 
Foneyam Customer Service 
NM
Nozibele M's update19 Mar 2026, 11:55
Reviewer Update
Good day

Required documents sent this morning.
Foneyam
Foneyam's reply19 Mar 2026, 17:00
Official
Hello  Nozibele,

As per the telephonic conversation, we can confirm that the matter is resolved.

Regards, 
Foneyam Customer Service 
NM
Nozibele M's update20 Mar 2026, 09:07
Reviewer Update
Kindly resend confirmation sms as it was not received.
Foneyam
Foneyam's reply20 Mar 2026, 10:31
Official
Hello  Nozibele,

We have attempted to contact you with no success.
 
Please advise on a convenient time to call you.                                                                                                                             
 
Sincerely                                                                                         
FoneYam Customer Services