Disappointing experience with Foneyane-misleading sales practices and poor customer service

I had a frustrating experience with Foneyam after purchasing a phone at Southgate Pep. The sales consultant failed to inform me that it was a lease phone, and I was misled into believing I could pay off the outstanding balance in a month or two without being tied to a contract. After paying R2000 upfront, the phone developed issues, and I went through a roller-coaster ride to get it fixed. Although it was eventually repaired, it only worked for two weeks before I fell ill and couldn't return it.

When I visited the store to resolve the issue, I was initially not assisted and told I needed a slip. A sales personnel empathized with me, sharing a similar experience, but unfortunately, she couldn't provide a solution. After multiple visits to Pep Clothing and Pep Cell, I was exhausted. Eventually, a friendly manager attempted to book my phone, but I was informed that my warranty had expired.

I'm now stuck with a non-functional phone that I haven't fully paid for due to its poor condition and expired warranty. Given the misleading sales practices and poor customer service, I wouldn't recommend Foeyam to anyone. I'm sharing my experience to warn others and hope that the company will take steps to improve their services.