Disappointed

Good day

I trust you are well,

My name is Lulama Bele , ID number ***085 ,

I recently took my Samsung in for repairs at Ackermans Pinetown Pinecrest Mall , back in for repairs, it had technical issues where as I couldn’t receive any calls on the SIM card it was registered as , so from November I have been asking what’s going on so May this year I took the phone back to Pinetown, so when I came to fetch it just on Tuesday July 29, They have lost my SIM card , which I was told they can’t take it out because they need it when fixing my phone , 2nd , I pick up my phone I don’t have anything on my phone , no apps , my important information I have saved , and no one asked consent if they can remove everything on my phone , I had important numbers I needed , I used to work with my phone all my work is gone .! And no one explained what’s happening

Am very disappointed with this company . Like I don’t even know what to do the inconvenience that has been caused now I need to do a new sim swap which it’s such a draining process with Cell C and my database on my phone and important documents I don’t know how I will start with that ,

Now tell me what should I do ? Because now I need my database, there’s numbers I need am very stressed

Thanks Lulama Bele ***Sent from my iPhone