NVDW
Nancy Van Der Westhuizen

1 reviews | Active since Jun 2022

25 Nov 2024, 19:52

Disappointed

In January 2024 ,I took a phone by foneyam Ackermans golden acre,the consultant there told me if to put down R809 deposit and R160 in a week's time ,I have asked all necessary questions as I needed wanted to know what I'm getting myself into.He and Ackermans staff assured me that after 12 months I will have full ownership of the phone , I have been paying R310 monthly without any hassles ,was even planning on doing another when the contract expires.......To my surprise today when I went to the same store to hear about my last 3 payments, I was told that the phone won't belong to me.I believe this Foneyam company is a bunch of ****** ,when my last payment is done I will have spent R4200 on Samsung A05 .Foneyam needs to please clarify and rectify this matter asap ,I also see new rental contracts came out on the 3Nov 2024 .Why do I fall under this new contract? All my friends has there phone and it belongs to them and they just 4 months before I bought mine.Can Foneyam please explain 😡😡😡

0
Replies (3)
NVDW
Nancy Van Der Westhuizen's update26 Nov 2024, 16:03
Reviewer Update
I rep**** to your email with my IMEI and ID number
Foneyam
Foneyam's reply27 Nov 2024, 10:28
Official
Hello Nancy,

As per our telecoms, we can confirm that your query has been resolved. 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         FoneYam Customer Services 

Foneyam
Foneyam's reply29 Nov 2024, 10:56
Official
 Hello Nancy, 

Thank you for affording us the opportunity to assist.

Sincerely                                                                                         FoneYam Customer Services