MS
Mpume S
1 reviews | Active since Jul 2024
04 Aug 2025, 18:40
Disappointed
My daughter took phone on the 2nd August at Pep Southwark mall the has White screen that makes it impossible to use we realised that when we got home she went there on Sunday they said she must come back today because Foneyami doesn't work on Sunday, so she went there today and was told to go home they will call her when they have code yet first installment is due Friday but we are stuck with a phone that has White screen and one button.
Helpful (0)
Replies (5)0
Replies (5)
Foneyam's replyOfficial
05 Aug 2025, 11:16Hello Mpume,
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
Foneyam's reply05 Aug 2025, 11:16
Official
Hello Mpume,
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
We’ve attempted to reach you but were unable to make contact
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
06 Aug 2025, 12:58Hello Mpume,
We can confirm that the matter has been escalated for further investigation, contact has been made with the rental account holder.
Sincerely
FoneYam Customer Service
We can confirm that the matter has been escalated for further investigation, contact has been made with the rental account holder.
Sincerely
FoneYam Customer Service
Foneyam's reply06 Aug 2025, 12:58
Official
Hello Mpume,
We can confirm that the matter has been escalated for further investigation, contact has been made with the rental account holder.
Sincerely
FoneYam Customer Service
We can confirm that the matter has been escalated for further investigation, contact has been made with the rental account holder.
Sincerely
FoneYam Customer Service
MS
Mpume S's updateReviewer Update
07 Aug 2025, 11:26My daughter is still without phone but I got call and SMS saying the first installment is due tomorrow. It's been 6 days matter is still not resolved.
MS
Mpume S's update07 Aug 2025, 11:26
Reviewer Update
My daughter is still without phone but I got call and SMS saying the first installment is due tomorrow. It's been 6 days matter is still not resolved.
Foneyam's replyOfficial
07 Aug 2025, 15:39Hello Mpume,
Following our recent phone conversation, you have been informed of the outcome of your query.
We will contact you again tomorrow to confirm that everything is in order.
Sincerely
FoneYam Customer Service
Following our recent phone conversation, you have been informed of the outcome of your query.
We will contact you again tomorrow to confirm that everything is in order.
Sincerely
FoneYam Customer Service
Foneyam's reply07 Aug 2025, 15:39
Official
Hello Mpume,
Following our recent phone conversation, you have been informed of the outcome of your query.
We will contact you again tomorrow to confirm that everything is in order.
Sincerely
FoneYam Customer Service
Following our recent phone conversation, you have been informed of the outcome of your query.
We will contact you again tomorrow to confirm that everything is in order.
Sincerely
FoneYam Customer Service
Foneyam's replyOfficial
08 Aug 2025, 15:19Hello Mpume,
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
Foneyam's reply08 Aug 2025, 15:19
Official
Hello Mpume,
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service
We can confirm that your query has been resolved.
Thank you for affording us the opportunity to assist.
Sincerely
FoneYam Customer Service