Difficulty Obtaining Clear Information Regarding FoneYam Contract Cancellation

I entered into a FoneYam agreement on 30 May 2026 through Ackermans in Komatipoort for a Samsung A16 device.

My concern is not about making payments. In fact, I have made financial provision to settle the full value of the device by the end of this month. My concern relates to the nature of the agreement and the difficulty in obtaining clear information from FoneYam.

At the time of acquisition, I understood that I was obtaining the device through a payment arrangement that would eventually result in ownership of the device. The receipt issued to me refers to a "Cash Sale" and states that the device was "sold" to me. It was only after reviewing subsequent correspondence that I understood the agreement to be a rental contract with an option to purchase the device at the end of the term.

Since 1 June 2026, I have been communicating with FoneYam under case reference CN-***. I have repeatedly provided the verification information requested by different consultants, including my contact details, store information, device details, application date and monthly payment amount.

Despite several days of correspondence, I have still not received a clear answer to a simple question:

What is the exact amount payable if I choose to cancel the agreement early?

I have not refused to pay, nor am I disputing the agreement. I am simply requesting transparency regarding the financial implications of early cancellation so that I can make an informed decision.

I would appreciate FoneYam providing a clear response and a breakdown of any cancellation fees, penalties, or charges that may apply.

Case Reference: CN-***