OR
Ofentse R
1 reviews | Active since May 2012
05 Feb 2026, 18:35
Defective Phones?
Why do you lock the phones 5 days before payment is due and also why are your phones defective? I got this phone and it keeps freezing and jamming. Don't sell us factory rejects and make us commit to a 12 month contract.
Helpful (0)
Replies (4)0
Replies (4)
Foneyam's replyOfficial
06 Feb 2026, 12:58Hello Ofentse,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Feb 2026, 12:58
Official
Hello Ofentse,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
06 Feb 2026, 16:57Hello Ofentse,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply06 Feb 2026, 16:57
Official
Hello Ofentse,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
OR
Ofentse R's updateReviewer Update
06 Feb 2026, 17:33Hi when did you call and from which number? Maybe the phone froze again coz I struggle with phone calls.
Share number you're calling from before calling, client service 101
Share number you're calling from before calling, client service 101
OR
Ofentse R's update06 Feb 2026, 17:33
Reviewer Update
Hi when did you call and from which number? Maybe the phone froze again coz I struggle with phone calls.
Share number you're calling from before calling, client service 101
Share number you're calling from before calling, client service 101
Foneyam's replyOfficial
07 Feb 2026, 12:48Hello Ofentse,
As discussed during our telephone conversation, your device is currently unlocked, active and we can confirm your query has been resolved. Regarding the issue of the device jamming, we recommend taking it in to your nearest store for a technical assessment and repairs.
Thank you for giving us the opportunity to assist you with your query.
Sincerely
FoneYam Customer Services
As discussed during our telephone conversation, your device is currently unlocked, active and we can confirm your query has been resolved. Regarding the issue of the device jamming, we recommend taking it in to your nearest store for a technical assessment and repairs.
Thank you for giving us the opportunity to assist you with your query.
Sincerely
FoneYam Customer Services
Foneyam's reply07 Feb 2026, 12:48
Official
Hello Ofentse,
As discussed during our telephone conversation, your device is currently unlocked, active and we can confirm your query has been resolved. Regarding the issue of the device jamming, we recommend taking it in to your nearest store for a technical assessment and repairs.
Thank you for giving us the opportunity to assist you with your query.
Sincerely
FoneYam Customer Services
As discussed during our telephone conversation, your device is currently unlocked, active and we can confirm your query has been resolved. Regarding the issue of the device jamming, we recommend taking it in to your nearest store for a technical assessment and repairs.
Thank you for giving us the opportunity to assist you with your query.
Sincerely
FoneYam Customer Services