Continued Unwanted Calls Despite “Resolved” Status

I am extremely disappointed to report that my mother is still receiving persistent calls from your company, even though you previously claimed this matter had been resolved.

This ongoing contact is unacceptable. My initial complaint made it very clear that my mother has no connection to Steven and that her number must be removed from your records immediately. The fact that the calls continue after your assurance that the issue was fixed shows a complete disregard for both customer privacy and effective resolution.

I now require: An explanation of why she is still being contacted despite your claim of resolution.

Assurance that no further communication will occur.

If this is not rectified without delay, I will have no choice but to escalate this matter to the relevant regulatory and consumer protection authorities.