Contact Claim

I have made claim on my contract since I lost my phone.I followed all the steps and no one was assisting me until I wrote here on hello Peter and a lovely lady called me and explained everything to me and did a follow up,sadly she couldn't finish up everything so we were waiting on claims team. Last week I received a call telling me that my phone was approved on the 20.04.2026 and they have sent a text message and I told them that I did not receive it. They said that they will resend it. This weekend I went to the shop and they said that they need the text messages. I called the customer service line and they said they will put a request to resend it and I'm still waiting. I called again this morning and the agent dropped the call on me after waiting ages on the line. This claim has been going on for too long and I don't have a phone yet you keep telling me about how much I owe yet you also doing your part.