Consistent Unauthorised Communication

I am submitting this as a third formal complaint regarding the continued receipt of SMS messages from FoneYam that are not intended for my mother. Despite previous assurances that my number was removed from your system — and confirmation from Marlin in your Forensics Department that the information had been fully removed — I continue to receive payment reminders.

Most recently, on 07 October 2025, I received another message referencing Pay@ reference ***, stating that a payment of R236.47 is due on 09 October 2025.

This ongoing issue demonstrates a serious failure to maintain data integrity and constitutes a repeated violation of the Protection of Personal Information Act (POPIA). My personal information is being ********ly processed for a third time, causing ongoing frustration and concern.

I request the following actions without delay:

Immediate and permanent removal of my mobile number from all FoneYam systems, databases, and any third-party platforms associated with your services.

A written explanation of how my number continues to receive these communications despite previous removals and forensic confirmation.

Details of the corrective and preventive measures your company is implementing to ensure this does not occur again.

This time, I specifically request a written response, as it is unacceptable that I keep being told the issue has been resolved while I still receive an SMS every month. I expect a clear explanation and confirmation that this matter has been permanently corrected.