Complaint Regarding Poor Service

I am writing to express my dissatisfaction with the service I have received from your team regarding my recent query about changing payment dates. My initial request to change my payment date was in store and the sales consultant agreed she will change it.

Firstly, the sales consultant who assisted me failed to provide clear guidance and support during the process. Their lack of professionalism and attention to detail left me feeling frustrated and unsupported.

To make matters worse, when I sought assistance from your customer care agent, Farrel, I encountered further disappointment. Rather than addressing my query and offering a solution, Farrel repeatedly offered generic apologies without any attempt to resolve my concern. This dismissive approach made me feel as though my issue was not being taken seriously.

As a new customer, I expect better service from FoneYam. I kindly request that this matter be investigated and resolved promptly. Please ensure that I receive clear assistance and provide reassurance that steps will be taken to improve the overall quality of your service.

Thank you for your attention to this matter. I look forward to hearing from you soon with a resolution. If no joy I will be contacting the Ombudsman for further guidance in this matter