COMPLAINS OF MY PHONE SINCE LAST OF LAST WEEK SUNDAY

I am writing to express my profound disappointmen and extreme frustration with the foneyam service, I have been receiving from them and most of their consultants from call center, I called ever since my phone was locked they were not helping, they were rude, angry about my request😢💔

The experience was frankly appalling and feel incredibly let down after they promised me yester after I called them the problem will be fixed by 09:00 AM this morning but nothing was fixed instead they request new video and screenshot and I that as they requested.

Briefly my call log to the( DAY, DATE AND TIMES I CALLED THEM WITH MY AIRTIME)

*FRIDAY 6 DECEMBER 2025 14:47 PM AND 15:14 POOR
*SATURDAY 6 DECEMBER 2025 14:18 PM VERY POOR
*MONDAY 8 DECEMBER 2025 16:08, 16:13, 16:14, 16:15 AND 16:29 SAME DAY VERY VERY POOR
*TUESDAY 9 DECEMBER 2025 15:54, 17:31 VERY POOR
WEDNESDAY 10 DECEMBER 2025 17:31 VERY POOR

EVEN CONSULTANT WERE IRRITATED MY ME EVERY TIME THEY SEE LOG CALLS FROM THEIR SYSTEM I AM CALLING FOR THE SAME PROBLEM

😢I AM WASTED SIGNIFICANT TIME AND MONEY BECAUSE EVERYTIME I HAVE TO BUY AIRTIME💔

💔I FELT HUMILIATED AND STRESSED BY THE INTERACTION😢

😢MY STUDIES WAS RUINED AND DELAYED BECAUSE I FAILED 3 SAMMARTIVE ASSESSMENT HERE AT THE COLLEGE, I DO NOT HAVE WORKING PHONE, THE COMMUNICATION BETWEEN ME AND MY CLASSMATE, STUDY GROUP WERE CUT OFF BY FONEYAM EVER SINCE THEY LOCKED MY PHONE I CAN NOT REMBER WHEN WAS THAT BECAUSE OF THE STRESSS FONEYAM PUT ME THROUGH NOW IS ALMOST 3WEEKS MY PHONE IS LOCKED AND IS FULLY PAYED UP NOW I CANT USE IT IS LIKE DEAD PHONE😢😢😢😢💔💔💔💔😢😢💔💔💔😢😢😢💔💔💔THANKS TO FONEYAM FOR THE RE ASSESSMENT I WILL BE WRITING

***4****4
ZAMUXOLO DORHO
*** AFTER 16:15 PM

You can call me 17:30 today

I am writing again to express my significant disappointment of everyday and 24 hours foneyam company let me wait, unfortunately the service they providing was and it is very very poor, defective because I am getting deeper and deeper on my pocket.

I did all the instructions they requested since the beginning of the Month December.

* I have the mother who is been in bed for 4years now, we lost communication because of foneyam with empty promises of fixing the problem

* I have preciously attempted to resolve this issue by making calls that i mentioned before spending money and my time, and emails that brings response of waiting 24 hours 😢

* so now is given that I will wait until 2026 next year for this matter to be solved for the A06 Samsung I am fully paid, but haven't received any satisfactory resolution from foneyam company and they only give me wrong unlocking pin like they want me to see as they're resolving the issue

*I spended more than R700.00 on calls, emails services from people I had to buy them data and pay them for their services I am using to contact foneyam everyday to do the follow up because everytime they promiced to call me back at certain time but they don't call back I had to call.

That money is the money I saved for my paralyzed mother for December festive when i get back to Cape Town.
Now at this moment I am in Free State Kroonstad Correctional Service Training College can you imagine the stress foneyam is putting me through and my mother when I am not longer in communication ±1000 KM to Western Cape away. This month I haven't spoke to my mother.

I wish I had lawyers I can afford but I am just a useless person, but only hope I have is hello peter consumer protection because everytime I cry here foneyam representive they call me less than 24 hours while they let me wait 24hours straight to resolve my problem.

I hope this complain and request will make you happy at night and during festive season while me and my family(Mother) we will drink water before bed.
💔😢💔😢💔😢💔😢💔😢💔💔😢💔😢💔😢💔😢

I mentioned my availability time from the above complaints regarding my issue that is 16:15 now I am available

I saw your email

From fone yam to me

"Good day Mr Dorho,



We have attempted to contact you telephonically to provide feedback regarding your recent complaint, which was escalated for further investigation.



We can confirm that the locking software was removed once the device was fully paid.



To complete the process, we recommend performing a factory reset on your device. This action should successfully unlock it.



If you experience any issues or require assistance with the reset, please do not hesitate to reach out"

I tried to reply to them but I doesn't allow the reply with

How can I do the factory reset? I can't even go to the menu or settings

When I switch on my phone:

FIRST SCREEN to my phone I put my. password or pattern

SECOND SCREEN is Support with error message

THIRD SCREEN is Refresh account, Call device Control and Unlock with Pin and I can't do anything else

Then you telling me I must do the factory reset or tell me how can I do that?😢💔😢

Hello Peter

Foneyam they know for the fact I am not available around 10:00 AM, I am available after 16:00 PM

Because they want to close the this matter as if they care and come back here claiming I was not reachable although I let them knew when they can reach me.

Yesterday after I called the the girl call Zethu promised to call me today at 17:00 PM but she didn't call and I told her she's not going to call me back because I know about their calling back promises that are not fulfilled since from 1 of December 2025, I am the only one who spend money everyday to call them as usually because I am the one who need help but they don't care because their phone are working properly they're communicating with their families.

And told me I must do factory reset to wipe all data, information, media gallery so that my phone will start afresh they don't care about my personal staff I have on my phone.

The money is payed the phone is not longer under rental basis, meaning is my problem is none of their business now maybe I have to wait and save money to wipe my phone to the Pakistan guys cell phone and computer repair.

Their help is dead end nothing is useful on everything they told me to do when I call them💔😢💔😢💔💔😢💔😢💔😢

This year I won't have the phone until 2026 and is given that foneyam I was just chowing my monthly fee for rental knowing after I pay off everything I won't be able using it enjoying my hard work.

Please hello peter help now everyday I am spending too much money for making a calls to their call center and the money is not even going to be refunded.😢💔😢💔😢💔😢💔😢💔

They're nothing you can do I saw that coming because all the attempts of opening my phones doesn't work.

When I get to western cape on Saturday I will go straight to stellenbosch Ackermans where I took this phone and do as I am instructed just now.

So that I can get the new phone in 48Hours as the lady who called me instructed me telephonically on our conversation.

I will never get help from foneyam regarding my old phone is given now is 31 January 2025

Foneyam they're ****s ipayed off my phone all months 😒 but is still locked everything the request for new things I.e screenshot several times and when I call them spending my money their call center agent they dropped or cut off the line

I even visited ackermans where I bought the fone they did the same my heart still not good 😢

Hello Peter please help🙏🕯🙏