Closed claim and poor service and abusive customer service agents.

Appalling and dehumanizing perceive.l was ****** at gunpoint with my 4 yr old child and logged the complaint and sent all documents. Today l am told my claim is canceled and it is almost a month in waiting. I have resent the docs more than 4 times with the right incident and valid affidavit. Today your customer service agents is shouting me on the call her name is Arushka. I was transferred 4 times to claims and my call was dropped each time with no clear reason why. Now they tell me l must wait another 30 days to get a new phone meaning l will wait for 60 days!!! I lost this phone in a traumatic way and l continue to be stressed as l can not access any of my bank apps and confidential information my life is on hold due to crime and poor service from foneyam and the agent at the shops you have assigned. May l please get assistance urgently . I see the only thing foneyam cares about is us paying our money continuously without fail but poor service.