GS
Gustav S
1 reviews | Active since Sept 2018
23 Jan 2026, 13:11
Claims
Good day
I register a claim for my ****** phone On 7 january i did not received any feedback as yet . This is almost 3 weeks and no responce Can somebody please advise I urgently need feedback. I was told it will take 7 days .
Helpful (0)
Replies (6)0
Replies (6)
Foneyam's replyOfficial
23 Jan 2026, 16:02Hello Gustav,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Jan 2026, 16:02
Official
Hello Gustav,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
23 Jan 2026, 16:23Hello Gustav,
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
Foneyam's reply23 Jan 2026, 16:23
Official
Hello Gustav,
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
As per our recent telephonic conversation we can confirm that the documents have been received and is with our claims department for further review.
Kindly note that the claims turn around time is 30days after all documents have been recieved. Furthermore this matter will be marked as resolved based on the feedback provided.
Sincerely
FoneYam Customer Services
GS
Gustav S's updateReviewer Update
26 Jan 2026, 09:27Good day
Thank you for the response
As per your our telephone conversation I will be waiting for your follow up on Monday 26 January
I will be waiting for your feedback
Thanka in advance
Thank you for the response
As per your our telephone conversation I will be waiting for your follow up on Monday 26 January
I will be waiting for your feedback
Thanka in advance
GS
Gustav S's update26 Jan 2026, 09:27
Reviewer Update
Good day
Thank you for the response
As per your our telephone conversation I will be waiting for your follow up on Monday 26 January
I will be waiting for your feedback
Thanka in advance
Thank you for the response
As per your our telephone conversation I will be waiting for your follow up on Monday 26 January
I will be waiting for your feedback
Thanka in advance
Foneyam's replyOfficial
26 Jan 2026, 13:05Hello Gustav,
As per our telephonic, we have escalated your rental to the relevant department for further assistance.
Contact will be made with you once we have received feedback.
Sincerely
FoneYam Customer Services
As per our telephonic, we have escalated your rental to the relevant department for further assistance.
Contact will be made with you once we have received feedback.
Sincerely
FoneYam Customer Services
Foneyam's reply26 Jan 2026, 13:05
Official
Hello Gustav,
As per our telephonic, we have escalated your rental to the relevant department for further assistance.
Contact will be made with you once we have received feedback.
Sincerely
FoneYam Customer Services
As per our telephonic, we have escalated your rental to the relevant department for further assistance.
Contact will be made with you once we have received feedback.
Sincerely
FoneYam Customer Services
GS
Gustav S's updateReviewer Update
30 Jan 2026, 10:27Good day
Is their any feedback the last time it was stuck in submitted and was already escalated to the back office up until now
Is their any feedback the last time it was stuck in submitted and was already escalated to the back office up until now
GS
Gustav S's update30 Jan 2026, 10:27
Reviewer Update
Good day
Is their any feedback the last time it was stuck in submitted and was already escalated to the back office up until now
Is their any feedback the last time it was stuck in submitted and was already escalated to the back office up until now
Foneyam's replyOfficial
10 Feb 2026, 08:50 Hello Gustav,
As per our telephonic conversation you have confirmed that your matter has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Services
As per our telephonic conversation you have confirmed that your matter has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Services
Foneyam's reply10 Feb 2026, 08:50
Official
Hello Gustav,
As per our telephonic conversation you have confirmed that your matter has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Services
As per our telephonic conversation you have confirmed that your matter has been resolved.
Thank you for affording us the opportunity to assist you.
Sincerely
FoneYam Customer Services