Claims Department

I am disappointed and extremely frustrated with your service from your call centre agents, very noisey background and unprofessional, I submitted my claim in January 2026 submitted all required documents and I was told followed up a month later was told to resubmit my application and documents again and I did it.

Today 11 February 2026 I called to find out and I was told I settled the last amount of R15 so I won't get a new device, whereas I was told to continue with my payment till I get a new device.

I asked to speak to one of the managers I was on hold for +-20min with no luck.