MM
Mesuli M
1 reviews | Active since Feb 2026
24 Feb 2026, 10:21
CLAIMS
I submitted all my documents for claims at Foneyam, on the 29 of January 2026. On the mail they sent me they did not mention that I will get the device within 30 working days until I called them. As we all know that February has only 28days, then when should I expect my device?
Helpful (0)
Replies (8)0
Replies (8)
Foneyam's replyOfficial
24 Feb 2026, 15:45 Hello Mesuli,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's reply24 Feb 2026, 15:45
Official
Hello Mesuli,
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Thank you for getting in touch with us to raise your concerns.
We will investigate the matter and have a consultant get in touch with you to assist with your enquiry.
Sincerely
FoneYam Customer Services
Foneyam's replyOfficial
24 Feb 2026, 16:57Hello Mesuli,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply24 Feb 2026, 16:57
Official
Hello Mesuli,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
MM
Mesuli M's updateReviewer Update
25 Feb 2026, 10:07HI
Sorry, I was in a taxi with my cell phone in a bag. I am always available, you can call me again.
Sorry, I was in a taxi with my cell phone in a bag. I am always available, you can call me again.
MM
Mesuli M's update25 Feb 2026, 10:07
Reviewer Update
HI
Sorry, I was in a taxi with my cell phone in a bag. I am always available, you can call me again.
Sorry, I was in a taxi with my cell phone in a bag. I am always available, you can call me again.
Foneyam's replyOfficial
25 Feb 2026, 15:41Hello Mesuli,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
Foneyam's reply25 Feb 2026, 15:41
Official
Hello Mesuli,
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
We have attempted to contact you with no success.
Please advise on a convenient time to call you.
Sincerely
FoneYam Customer Services
MM
Mesuli M's updateReviewer Update
25 Feb 2026, 15:51Please call at 10h00 am.
MM
Mesuli M's update25 Feb 2026, 15:51
Reviewer Update
Please call at 10h00 am.
MM
Mesuli M's updateReviewer Update
26 Feb 2026, 15:30I finally went to PEP Cell, its where I got the truth. Foneyam insurance cancelled my claim and none of their representative sent a message to tell me that my claim is cancelled but initially they requested for my number so that they can update me, none of that happened.
They said the reason for my claim cancellation is because the police stamp was not clear, fine I resubmitted my documents, and now they are refusing to tell me about my status if is it now correct or what they just telling me to wait for another 30days, how? Because I already waited for 30 days. I really need to understand why they are treating me like this, the next thing now it is clear that they will sit again without letting me know how far with this and when am doing follow up by myself they do not give answers.
They said the reason for my claim cancellation is because the police stamp was not clear, fine I resubmitted my documents, and now they are refusing to tell me about my status if is it now correct or what they just telling me to wait for another 30days, how? Because I already waited for 30 days. I really need to understand why they are treating me like this, the next thing now it is clear that they will sit again without letting me know how far with this and when am doing follow up by myself they do not give answers.
MM
Mesuli M's update26 Feb 2026, 15:30
Reviewer Update
I finally went to PEP Cell, its where I got the truth. Foneyam insurance cancelled my claim and none of their representative sent a message to tell me that my claim is cancelled but initially they requested for my number so that they can update me, none of that happened.
They said the reason for my claim cancellation is because the police stamp was not clear, fine I resubmitted my documents, and now they are refusing to tell me about my status if is it now correct or what they just telling me to wait for another 30days, how? Because I already waited for 30 days. I really need to understand why they are treating me like this, the next thing now it is clear that they will sit again without letting me know how far with this and when am doing follow up by myself they do not give answers.
They said the reason for my claim cancellation is because the police stamp was not clear, fine I resubmitted my documents, and now they are refusing to tell me about my status if is it now correct or what they just telling me to wait for another 30days, how? Because I already waited for 30 days. I really need to understand why they are treating me like this, the next thing now it is clear that they will sit again without letting me know how far with this and when am doing follow up by myself they do not give answers.
MM
Mesuli M's updateReviewer Update
26 Feb 2026, 15:31This is not fair, really!!!!
MM
Mesuli M's update26 Feb 2026, 15:31
Reviewer Update
This is not fair, really!!!!
Foneyam's replyOfficial
27 Feb 2026, 09:15Hi Mesuli,
As per the telephonic conversation we can confirm that the documents have been submitted to the relevant department for further review.
Kindy note that our claim department turnaround time is 1-30 days to receive an outcome of your claim application.
Based on the feedback shared the matter will me marked as resolved.
Regards,
Foneyam Customer Service
As per the telephonic conversation we can confirm that the documents have been submitted to the relevant department for further review.
Kindy note that our claim department turnaround time is 1-30 days to receive an outcome of your claim application.
Based on the feedback shared the matter will me marked as resolved.
Regards,
Foneyam Customer Service
Foneyam's reply27 Feb 2026, 09:15
Official
Hi Mesuli,
As per the telephonic conversation we can confirm that the documents have been submitted to the relevant department for further review.
Kindy note that our claim department turnaround time is 1-30 days to receive an outcome of your claim application.
Based on the feedback shared the matter will me marked as resolved.
Regards,
Foneyam Customer Service
As per the telephonic conversation we can confirm that the documents have been submitted to the relevant department for further review.
Kindy note that our claim department turnaround time is 1-30 days to receive an outcome of your claim application.
Based on the feedback shared the matter will me marked as resolved.
Regards,
Foneyam Customer Service